Global IT Services Associate

3 weeks ago


Chicago, Illinois, United States MCS Group | Your Specialist Recruitment Consultancy Full time

MCS Group is proud to partner with a leading provider of financial technology managed services to drive diversity in their hiring efforts.

This company provides IT infrastructure to Capital Markets firms in over 20 countries and is a highly respected global organisation.

We are seeking a First Line Technical Support Associate to join our client's team and work on-site with key financial clients, providing support and troubleshooting for internal employees.

Responsibilities include:

  • Providing first-line technical support to internal employees
  • Working on-site with key financial clients
  • Following the escalation process where necessary
  • De-escalating customer frustrations and managing queries in a timely manner

To succeed in this role, you will need:

  • Strong communication skills and customer service experience
  • Tech support experience in Windows infrastructure/Azure/AD
  • A competitive and resilient character
  • The ability to remain calm under pressure, empathise and be assertive and resilient

We offer:

  • Salary up to $85,000 per annum
  • Global travel opportunities
  • Potential to secure two annual bonuses (team and individual)
  • An unrivalled 4-6 week training programme
  • Opportunities for certification of your choice


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