Global IT Services Associate
3 weeks ago
MCS Group is proud to partner with a leading provider of financial technology managed services to drive diversity in their hiring efforts.
This company provides IT infrastructure to Capital Markets firms in over 20 countries and is a highly respected global organisation.
We are seeking a First Line Technical Support Associate to join our client's team and work on-site with key financial clients, providing support and troubleshooting for internal employees.
Responsibilities include:
- Providing first-line technical support to internal employees
- Working on-site with key financial clients
- Following the escalation process where necessary
- De-escalating customer frustrations and managing queries in a timely manner
To succeed in this role, you will need:
- Strong communication skills and customer service experience
- Tech support experience in Windows infrastructure/Azure/AD
- A competitive and resilient character
- The ability to remain calm under pressure, empathise and be assertive and resilient
We offer:
- Salary up to $85,000 per annum
- Global travel opportunities
- Potential to secure two annual bonuses (team and individual)
- An unrivalled 4-6 week training programme
- Opportunities for certification of your choice
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