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Senior Manager, Workforce Operations
2 months ago
We are seeking a highly skilled and experienced Senior Manager, Workforce to join our team at FIFA. As a key member of our Workforce team, you will play a critical role in the planning and delivery of the FIFA World Cup 2026.
Key Responsibilities- Assist in the management of the strategic overview of Workforce across all FIFA events, including the World Cup.
- Contribute to the development of the Workforce overall budget, calendar, and total workforce approach.
- Be a key point of contact for Workforce Planning exercises throughout the lifecycle of the tournament.
- Create, set up, and implement elements of the Workforce process from end to end, streamlining and adjusting as required.
- Establish and communicate the Workforce List as the 'source of truth' to ensure the organization accesses and utilizes the same consistent and accurate data.
- Implement, manage, and communicate change management processes as required to ensure the continuation of planning.
- Establish Workforce Service Levels for events and help create a workforce entitlements matrix for all FIFA workforce member groups.
- Support the generation and communication of Policies and Procedures to support workforce experience and expectations during Tournament/event time.
- During Tournament Time, this role becomes critical in the management and delivery of Workforce operational requirements.
- Build, sustain, and clarify worldwide and country-specific people processes, policies, and procedures.
- Input into Workforce Technology tools/development.
- Work with other Operational Services functions as required to ensure the Workforce client group is a priority.
- Manage and give guidance to Workforce team members, as directed by the Head of Workforce.
- Undergraduate degree, specialization in business, HR, or other related field.
- Project Management certification is a bonus.
- Demonstrate initiative and a strong focus on providing a high level of service while managing expectations to ensure a sustainable and positive program.
- Demonstrate numeracy skills related to budget management.
- Cross-cultural interpersonal skills.
- Ability to anticipate challenges and build contingency plans effectively.
- Ability to engage and motivate partners and lead the program through challenging issues.
- Cooperative/consultative approach.
- Flexible and dynamic.
- Positive attitude, patience, and persistence.
- Travel required before and during tournaments and events.
- Travel required for meetings.
- A minimum experience of 5-years in Workforce Management; preferably with experience in major (sports) events and/or corporate organizations.
- Knowledge of event planning and event project management processes is essential.
- Proven track record in administering workforce-related projects across complex quantity structures both from initial planning through to operational delivery.
- Astute project management skills - able to manage conflicting deadlines and mobilize contingency plans quickly.
- Planning and management of complex budgets.
- Management of uniform supply chain, definite plus.
- Fluent in English, both written and spoken.
- Proficiency in any other FIFA language (French/Spanish/German) is an asset.
- Proficient in MS Office (Word, Excel, PowerPoint).
- Proficiency in using WeTrack and project management tools.
- Understanding of IT implementations.
- Ability to manage multiple inboxes.