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Supervisor, Care Review and Coordination
2 months ago
Molina Healthcare Services (HCS) collaborates with members, providers, and multidisciplinary teams to assess, facilitate, plan, and coordinate an integrated delivery of care across the continuum, including behavioral health and long-term care, for members with high need potential.
HCS staff work to ensure that patients progress toward desired outcomes with quality care that is medically appropriate and cost-effective based on the severity of illness and the site of service.
Key Responsibilities- Oversees an integrated Care Access and Monitoring team responsible for prior authorizations, inpatient/outpatient medical necessity/utilization review, and/or other utilization management activities aimed at providing Molina Healthcare members with the right care at the right place at the right time.
- Functions as a hands-on supervisor, coordinating and monitoring clinical and non-clinical team activities to facilitate integrated, proactive utilization management, ensuring compliance with regulatory and accrediting standards.
- Manages and evaluates team members in the performance of various utilization management activities; provides coaching, counseling, employee development, and recognition; and assists with selection, orientation, and mentoring of new staff.
- Ensures adequate staffing and service levels and maintains customer satisfaction by implementing and monitoring staff productivity and other performance indicators.
- Collates and reports on Care Access and Monitoring statistics, including plan utilization, staff productivity, cost-effective utilization of services, management of targeted member population, and triage activities.
- Completes staff quality audit reviews. Evaluates services provided and outcomes achieved and recommends enhancements/improvements for programs and staff development to ensure consistent cost effectiveness and compliance with all state and federal regulations and guidelines.
- Maintains professional relationships with provider community and internal and external customers while identifying opportunities for improvement.
- Graduate from an Accredited School of Nursing. Bachelor's Degree in Nursing preferred.
- 3 years clinical nursing experience.
- 2 years utilization management experience.
- Experience demonstrating leadership skills.
- Active, unrestricted State Registered Nursing (RN) in good standing.
- Valid driver's license with good driving record and ability to drive within applicable state or locality with reliable transportation.
- Bachelor's or Master's Degree in Nursing, Health Care Administration, Public Health, or related field.
- 5 years clinical practice with managed care, hospital nursing, or utilization management experience.
- 3 years supervisory experience in a managed healthcare environment.
- Active, unrestricted Utilization Management Certification (CPHM), Certified Professional in Health Care Quality (CPHQ), or other healthcare or management certification.