Mobile Sales Associate

4 weeks ago


Madison, Wisconsin, United States T-Mobile Full time

Job Overview:

As a Mobile Associate at T-Mobile, you will be part of a Retail Team of Experts, bringing the T-Mobile brand to life. You will be a brand ambassador, building energy and excitement around our products and services.

You will be passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving.

You will immerse yourself in significant connections with our customers, and your ability to build new and deepen existing relationships is unmatched across the wireless industry.

You will continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions.

This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert.

Key Responsibilities:

  • Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty.
  • Helps customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love.
  • Approaching service and sales needs with composure, integrity and compassion.

What We Offer:

All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

We are an Equal Opportunity Employer and take equal opportunity seriously. We do not discriminate based on age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.


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