Restaurant Host
4 days ago
We are seeking a highly skilled and enthusiastic Restaurant Host to join our team at the House of Blues in Orlando. As a Restaurant Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.
Our team members are as diverse as our music venues, and we are committed to creating a profitable and principled global entertainment company that celebrates the diversity and brotherhood of world culture.
The Role:The Restaurant Host is responsible for meeting, greeting, and seating all guests with a positive, friendly, and helpful attitude. You will be a general source of information to all guests entering the House of Blues, exuding pride and passion for the House of Blues Brand and Culture.
You will assist in all areas of Host Stand Operations to help ensure a high-quality guest experience, including controlling the flow of guests, estimating and quoting accurate wait times, and responding to guest needs.
Responsibilities:- Meet, greet, and seat all guests with a positive, friendly, and helpful attitude
- Control the flow of guests coming into the restaurant and those who are waiting for a table
- Estimate and quote accurate wait times for tables
- Respond to guest needs and provide excellent customer service
- Market current and future shows, menu items, and retail by placing marketing literature on dining tables
- Answer guest questions regarding the menu, music hall, events, and related art, music, history, and artists appearing at the House
- Thank each guest for visiting the House and invite them to return in a friendly and sincere manner
- Communicate with door hosts, kitchen, and Manager on Duty regarding wait times, parties of eight or more, and special events
- Keep the host area clean and organized throughout the shift
- Assist other employees and departments as needed
- Working knowledge of restaurant operations, seating procedures, and guest relations
- Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
- Ability to diffuse possibly volatile situations with tact and diplomacy
- Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
- Ability to adhere to the HOB uniform and appearance policy
- Efficient in basic computer skills
- Flexible availability, including days, nights, weekends, and holidays
- High skill level of Open Table and/or other reservation software
- Point of Sales (POS) knowledge, preferably MICROS
- Previous Customer Service/Host experience
- Skilled in interpersonal communication and teamwork
The working environment is fast-paced, often loud, and stressful. The position requires extended periods of prolonged standing and working on your feet. You must be able to lift or move up to 25 lbs. using proper lifting techniques.
What We Offer:Competitive compensation and bonus plans
Professional career development
Additional benefits
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional guest experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.
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