Team Lead and Resolution Specialist

3 weeks ago


Dallas, Texas, United States Jack in the Box Full time
Job Title: Team Lead and Resolution Specialist

As a Team Lead and Resolution Specialist at Jack in the Box, you will play a crucial role in ensuring seamless store operations and delivering exceptional customer experiences.

About the Role:
  • You will be responsible for resolving customer complaints and concerns in a fair and timely manner.
  • Lead by example, demonstrating a strong commitment to customer satisfaction and employee engagement.

Estimated Salary: $40,000 - $55,000 per year

Key Responsibilities:
  1. Respond to customer inquiries and resolve issues promptly and professionally.
  2. Provide coaching and feedback to team members to improve their performance.
  3. Collaborate with other departments to ensure effective communication and resolution of issues.

Requirements:

  • High school diploma or equivalent required; associate's degree or higher preferred.
  • Proven customer service experience in a fast-paced retail environment.
  • Excellent communication and problem-solving skills.

Benefits:

  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The chance to work with a dynamic and supportive team.


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