Guest Service Ambassador

2 months ago


Georgetown, Texas, United States Nothing Bundt Cakes Full time
Guest Service Representative

At Nothing Bundt Cakes, we're passionate about creating a warm and welcoming environment for our guests. As a Guest Service Representative, you'll play a vital role in making every celebration sweeter. Your primary responsibility will be to provide exceptional customer service, ensuring that every guest feels valued and appreciated.

Key Responsibilities:
  • Guest Experience: Greet guests with a smile, determine their interests and needs, and follow our Sweet Steps of Service to create a superior guest experience.
  • Product Knowledge: Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Sales and Merchandising: Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Order Processing: Process guest orders efficiently and accurately utilizing our point-of-sale system and invite guests to join our Email Club to benefit from special promotions and remain connected.
  • Bakery Maintenance: Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Inventory Management: Replenish retail merchandise and cake display case to ensure a strong visual presentation.
  • Team Support: Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Compliance: Comply with all health and safety guidelines and our policies and procedures, including strict adherence to dress code and personal hygiene.
  • Attendance and Punctuality: Maintain a consistent work attendance and punctuality record.
Core Values and Competencies:
  • Servant's Heart: Demonstrate a willingness to go above and beyond to support the team or guest, and be reliable, trustworthy, and responsive.
  • Spirit of a Champion: Show pride in responsibilities, an intense drive, and a passion to succeed, taking initiative and 100% ownership of responsibilities.
  • Genuine Connections: Project warmth, enthusiasm, and optimism that attracts others, building positive, productive relationships with all team members.
Requirements:
  • Age: Must be 16 years of age or older.
  • Education and Experience: While no formal education or work experience is required, previous guest service experience at a bakery, restaurant, or retail store is a plus.
Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

We offer a competitive hourly rate of $12.00 per hour and a warm and welcoming work environment with team members who embody our joy-filled brand and possess a Servant's Heart, the Spirit of a Champion, and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family and be part of a team that's passionate about making every celebration sweeter.



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