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Lead Implementation Engineer, Service IT

2 months ago

Salt Lake, Utah, United States American Cybersystems Full time
Position Overview

The Lead Implementation Engineer plays a crucial role in the strategic planning and execution of American Cybersystems' Safety Software and Infusion product line, collaborating with approved third-party vendors. This position also encompasses the integration with clients' Electronic Health Record (EHR) systems.

Technical Expertise Required: A solid technical foundation in IT-related technologies is essential, including Cloud solutions, data center operations, and on-premise installations at client facilities.

The role demands proficiency in both Windows and Linux Server environments, alongside experience in SQL database management, networking (LAN and WAN), and a comprehensive understanding of Public Key Infrastructure (PKI) and digital certificate administration.

Moreover, the candidate must be adept at adhering to quality system processes, such as HITRUST and/or ISO standards.

Key Responsibilities:

  • Implement American Cybersystems IT solutions, focusing on planning, installation, and quality assurance testing.
  • Conduct advanced configurations of installed solutions to ensure compatibility with other approved third-party vendors.
  • Uphold quality standards established by American Cybersystems, including HITRUST or ISO.
  • Collaborate effectively with client project teams to facilitate planning, implementation, and issue resolution.
  • Create and maintain comprehensive implementation and support documentation as outlined in the Service Design Plan.
  • Participate in after-hours customer support, including an on-call rotation, weekend maintenance, and other IT-related tasks.
  • Perform additional duties as assigned that are reasonably related to the position.

Knowledge, Skills & Qualifications:

  • Exceptional interpersonal and communication skills, both verbal and written, enabling professional interaction with a diverse range of clients, staff, and team members.
  • Detail-oriented approach to job functions, ensuring thorough documentation of each installation.
  • Proven experience in time management and task management, adhering to Project Management methodologies over extended periods.
  • Familiarity with HITRUST or other quality system methodologies and practices.
  • Advanced knowledge of server hardware architecture, including virtual and physical servers, cloud, or data center environments.
  • Extensive experience in Microsoft Windows and Linux Server administration and troubleshooting.
  • Proficient in Microsoft SQL Server and other SQL database solutions, including administration and troubleshooting.
  • Strong understanding of Microsoft Domain/Active Directory concepts and theory.
  • Advanced skills in TCP/IP Networking in both wired and wireless settings, along with troubleshooting capabilities.
  • Expertise in evaluating and diagnosing root cause issues through log files or other interoperability messaging.

Education and Experience:

  • Bachelor's degree from an accredited institution or a High School diploma with equivalent college education and experience.
  • 4-7 years of experience in IT server and system installation and configuration.

Minimum Qualifications:

  • Must be at least 18 years of age.
  • Successful completion of pre-employment drug screening and background checks.
  • Must meet credentialing requirements for access to client facilities.

Travel Requirements:

  • Travel may be required up to 25% of the time.
  • This is a remote position.

Physical Requirements and Work Environment:

  • Ability to travel as necessary (including air and ground transportation to client locations).
  • Capability to work in both standing and seated positions for extended periods.

American Cybersystems is an Equal Employment Opportunity Employer, welcoming applicants from diverse backgrounds including Female, Minority, Veterans, Disabled, and those identifying with Sexual Orientation/Gender Identity.