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Customer Service Representative

1 month ago

Norman, Oklahoma, United States Hideaway Pizza Full time
Job Overview

At Hideaway Pizza, we're passionate about delivering exceptional experiences for our guests. As a Support Team Member, you'll play a vital role in creating a warm and inviting atmosphere, ensuring every guest feels valued and cared for.

Key Responsibilities
  • Embody the Hideaway Way, delivering exceptional service and exceeding guest expectations.
  • Execute the Hideaway Service Standards and Steps of Service with precision and enthusiasm.
  • Welcome and thank every guest, creating a personalized experience.
  • Maintain a clean and safe environment, ensuring the well-being of guests and team members.
  • Handle phone calls and inquiries with professionalism and appreciation.
  • Protect the financial interests of guests and Hideaway Pizza.
Requirements
  • Must be 16 years or older.
  • Hold and maintain required licenses: Food Handlers, state and county specific.
  • Work a varied schedule, including shifts, days, holidays, doubles, positions, and events.
  • Follow all policies and procedures outlined in the employee handbook and job-specific training guides.
  • Meet physical requirements as dictated by the job, standing (8 hours), walking, lifting (40 pounds), stooping, carrying (25 pounds), and wiping.