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Student Support Services Manager
2 months ago
The Student Support Services Manager plays a crucial role in delivering exceptional programs and services that enhance accessibility and promote academic, career, and personal achievements for all students.
Qualifications
The ideal candidate should possess:
- A minimum of an Associate's degree, with a Bachelor's degree being highly desirable.
- At least two years of relevant experience in a similar role.
Key Contributions
This position is integral to the Student Services department, offering a diverse array of student activities that encourage engagement and professional growth. Responsibilities include:
- Providing career development and placement support to students and alumni.
- Organizing and overseeing student activities.
- Delivering outstanding customer service to students and addressing their inquiries promptly.
- Building and maintaining relationships with employers.
- Keeping precise records and documentation.
Core Responsibilities
Career Development and Placement Support
- Instructing students on resume creation.
- Guiding students in job search techniques and strategies.
- Preparing students for interviews through effective interviewing practices.
- Providing job leads and managing the job bulletin board.
- Informing students about job fairs and local recruitment initiatives.
Coordination of Student Activities
- Facilitating Student Government Associations and various Student Organizations.
- Assisting in the organization of graduation ceremonies.
- Participating in community and civic events.
- Managing the monthly student newsletter and all communications with students.
Customer Service Excellence
- Engaging with students professionally via phone, email, or in-person interactions.
- Addressing student requests for degree shipments, identification cards, and other inquiries related to student services.
Employer Relationship Development
- Offering placement assistance to employers.
- Facilitating resume referrals for employers.
- Managing job orders effectively.
Record Keeping and Documentation
- Overseeing student databases.
- Administering and recording Graduate and Alumni survey forms.
- Maintaining accurate records of graduates.
- Ensuring graduates complete all necessary documentation and fulfill obligations.
Physical Requirements
The role may involve occasional lifting or moving of items up to 25 pounds. The individual may need to stand or sit for extended periods. Specific vision capabilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
This position is situated in a professional office environment with a controlled indoor climate, where the noise level is typically moderate.
Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.
Additional Information
The Student Support Services Manager role encompasses a variety of knowledge, skills, and characteristics essential for effective performance:
- Knowledge: Career development, business acumen, student progression, and employment practices.
- Skills: Planning and organizing work activities, aligning departmental needs with the mission and vision of Southeastern College.
Please note that management reserves the right to assign or reassign duties and responsibilities as necessary. The details outlined above are intended to describe the general nature and level of work performed in this position and are not exhaustive of all responsibilities, duties, and skills required.
