Customer Service Lead

6 days ago


Jacksonville, Florida, United States Burlington Stores Full time

Overview

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We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Lead. This is an exciting opportunity for someone who thrives in a fast-paced environment, has strong leadership skills, and a passion for delivering exceptional customer experiences.

Responsibilities

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  • Lead day-to-day customer service initiatives and inspire associates to provide friendly and professional service at all times.
  • Maintain a customer-first focus and drive improvement of friendliness, speed of checkout, and customer feedback surveys.
  • Coordinate meal and break periods, monitor schedule adherence, and ensure a neat and orderly front end area.

Requirements

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Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Benefits

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We offer a competitive wage of $14 per hour, flexible hours, and an associate discount. Part-time associates may be eligible for Burlington's benefits package, which includes medical coverage and a 401(k) plan. We are committed to workplace diversity and are an equal opportunity employer.



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