Emergency Services Telecommunications Specialist

3 weeks ago


Mount Holly Springs, Pennsylvania, United States UNC Health Care Full time

Job Summary:

UNC Health Care is seeking a skilled Telecommunications Specialist to join our team. As a Telecommunications Specialist, you will be responsible for providing expert telecommunications activities for continuous monitoring of hospital facilities and during emergency situations requiring the coordination of information to multiple police, fire, and rescue agencies as well as medical personnel.

Key Responsibilities:

  • Communications Systems and Documentation: Receives, screens, prioritizes, and documents incoming and outgoing emergency and non-emergency police calls using police telephone and radio communication equipment. Provides information and assistance to callers in a pleasant, calm, and sensitive manner. Documents all calls promptly and legibly using the dispatch log system.
  • Information Collection and Distribution: Obtains accurate information from the caller upon answering the phone or radio. Prioritizes, disseminates, and transmits accurate information in a timely manner to hospital police and/or hospital security services and requests additional assistance as needed from local police or fire agencies. Refers non-law enforcement matters to appropriate departments or personnel. Enters pertinent information into the Computer Aided Dispatch system, generates and distributes reports in the RMS report writing system. Conducts want and warrant searches, identity checks, registration checks, and vehicle owner information. Maintains contact with all police officers, security, and employees assigned police radios on assignment, maintains status and location of all field units. Analyzes situations accurately and takes effective action to help assure officer and public safety.
  • Monitors Fire Alarm Systems: Acts as a 24-hour liaison for Simplex Fire Emergency Calls (Outside Facilities). Conducts Fire Drills. Documents all Fire Alarms and Fire Drills within the Hospital Complex. Monitors and dispatches officers according to written protocol for all Hospitals Fire Alarms. Acknowledges, Signal Silences, and Resets Fire Alarm. Conducts Overhead Pages for Fire Alarms. Receives Elevator Emergency Calls.
  • Regulated High Priority Monitoring systems: Monitors State and Federal regulated systems and areas via Camera/Security Alarms and dispatches officers for a Security Breech. Receives Alarms from regulated Central Monitoring stations. Knowledgeable with regulated Security/Environmental Alarm Response Policy, Protocol, and Procedures. Communicates with Outside Agency Central Monitoring to resolve alarms. Pages/Contacts the Incident Action Team for immediate alert/notification.
  • Surveillance and Alarms: Operates and maintains surveillance and alarm systems. Monitors multiple video monitors and various alarm systems. Operates electronic access system, as requested. Participates and assists in documentation of Panic Alarm, Hugs Infant Abduction System testing. Documents/Reports deficiencies for security systems testing. Documents Work Request for Plant Engineering Department as required.

Requirements:

  • High School diploma or GED
  • No licensure or certification required
  • No experience is required

Work Details:

Per Diem, 4.00 standard hours per week, $25.86 per hour (Hiring Range), Pay offers are determined by experience and internal equity. Onsite, Variable work schedule, US:NC:Holly Springs, Exempt From Overtime: Exempt: No



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