Guest Experience Host
5 days ago
At Kualoa Ranch Hawai'i, we're seeking a dynamic and enthusiastic Guest Experience Ambassador to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins, and providing warm greetings to our visitors.
Key Responsibilities:- Welcome and engage guests with a friendly and positive attitude, ensuring they feel valued from the moment they arrive.
- Assist guests with check-in, providing information on tours, availability, pricing, and other details.
- Respond to inquiries about Kualoa's facilities, processes, and procedures, including tour restrictions, timing, and availability.
- Coordinate with various internal departments to address guest needs, resolve issues, and ensure services are delivered to the highest standard.
- Provide directional assistance and general information to help guests navigate the property and make the most of their visit.
- Bilingual in Japanese, Mandarin, Korean, or Spanish are highly preferred but not required.
- Highly energetic and self-motivated with a positive and encouraging demeanor.
- Minimum of 2 years' customer service experience, preferably in the hospitality industry.
- Excellent communication skills with the ability to interact effectively with diverse guests.
- Proven ability to multi-task and problem-solve in a fast-paced, dynamic environment.
- Flexibility to work weekends, holidays, and varying shifts as required.
Full-time position requiring open availability, including weekends and holidays.
Physical Requirements:- Ability to sit or stand for extended periods.
- Ability to lift up to 20 pounds.
- Proficiency in using standard office equipment, including computers and phones.
Kualoa Ranch Hawai'i is proud to be a drug-free and equal opportunity employer. We do not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by applicable local, state, or federal law.
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