Assistant Manager
20 hours ago
At Kualoa Ranch Hawai'i, we're seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our Secret Island department, you will play a vital role in ensuring the smooth operation of our beach and water activities.
Key Responsibilities:- Staffing and Scheduling: Assist in managing staffing requirements, including scheduling lifeguards, beach attendants, crew members, and drivers to ensure operational coverage.
- Operations Management: Oversee daily operations of the beach snack shop, ensuring effective inventory management and implementing sales strategies. Collaborate with management to introduce new products and improve sales techniques.
- Safety and Compliance: Assist with Coast Guard inspections and ensure adherence to all safety protocols for vessels and beach operations. Ensure that the beach and water safety standards are maintained for both guests and staff.
- Training and Development: Develop and implement training programs focused on boat operations, canoe handling, safety procedures, and guest engagement. Train staff on boat operations, canoe steering, and safety protocols to ensure a well-prepared team.
- Guest Engagement and Service: Deliver exceptional customer service by addressing guest inquiries, resolving issues, and ensuring overall guest satisfaction. Monitor guest feedback and collaborate with the management team to enhance the guest experience.
- Reporting and Administration: Prepare and submit reports on operational metrics, incidents, and equipment usage. Implement and maintain standard operating procedures and training materials.
Requirements:
- Previous experience in management roles within hospitality, maritime, or recreational industries is preferred.
- Strong organizational skills with the ability to prioritize tasks and meet deadlines.
- Detail-oriented with a proactive approach to problem-solving and decision-making.
- Certifications in first aid, CPR, lifeguarding, or boat handling are highly beneficial.
- Excellent communication and interpersonal skills to effectively collaborate with the team and engage with guests.
- Proficiency in Microsoft Office and experience with inventory management systems is an advantage.
- A valid driver's license and strong swimming ability are required.
- Ability to lift, push, pull, and carry up to 60 lbs.
Working Conditions:
- Outdoor work in varying weather conditions.
- Flexible availability, including weekends and holidays, is required.
Kualoa Ranch Hawai'i is proud to be a drug-free and equal opportunity employer. We do not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by applicable local, state, or federal law.
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