Operations Manager

6 days ago


Carlsbad, United States Penn Foster Inc Full time
Operations Manager Job Description

We are seeking a highly skilled Operations Manager to join our team at Excel Hotel Group. As a key member of our management team, you will be responsible for overseeing the Front Desk and Rooms department, ensuring seamless operations and exceptional customer service.

Key Responsibilities:
  • Manage front desk activities, including calls, reservations, and guest services
  • Train, supervise, and lead front office staff
  • Assist with breakfast and housekeeping as needed
  • Schedule shifts and ensure timely and accurate customer service
  • Handle complaints and specific customer requests
  • Troubleshoot emergencies and monitor stock and order office supplies
  • Ensure proper mail distribution
Requirements:
  • 2 years supervisory experience in hospitality
  • Ability to organize multiple projects and manage priorities
  • Basic knowledge of computers and software, including email, word processing, and hotel management systems
What We Offer:
  • Excellent benefits, including medical, dental, life, PTO, and 401k with company match
  • Travel discount program
  • Opportunity to grow and promote from within


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