Department Supervisor

1 month ago

MA United States H&M Group Full time
About the Role

The Department Supervisor will play a crucial role in supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. This involves working in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

A Day in the Life

A typical day for the Department Supervisor will include:

  • Customer Sales & Profit
    • Supporting the total OMNI customer experience in the store, ensuring visual and commercial curation according to global guidelines.
    • Representing the H&M brand positively during customer interactions.
    • Identifying commercial opportunities and working with the Department Manager to act on them.
    • Ensuring customer service is provided in all areas of the store and that the team has the ability to work towards actively promoting and selling products to customers.
    • Following up that the team is actively promoting the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
    • Ensuring correct routines in the fitting room and checkout, including transactions, returns, and exchanges.
    • Ensuring all admin routines for both people and operations are handled in a correct way.
  • Fashion & Trend Awareness
    • Keeping up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
    • Ensuring the team provides product and fashion knowledge as well as other relevant information during customer interactions.
  • Team & Development
    • Retaining and sharing knowledge and skills with the Store team.
    • Collaboration, planning, and teamwork with the in-store Visual Merchandiser team.
    • Giving and receiving feedback with colleagues to learn, develop, and support each other.
    • Regular communication to store colleagues to inform, motivate, and inspire - daily, weekly meetings, etc.
    • Ensuring all procedures, routines, and legal requirements in all areas of the store are followed.
  • Retail Operations/ Visual & Commercial Execution
    • Securing a clean and tidy sales floor and back of house, including stockroom areas.
    • Ensuring high fashion quality, visual, and commercial product presentation, with good garment care.
    • Securing good stock levels and providing input on allocation to the Area team.
    • Ensuring the full garment cycle - from delivery to garment presentation - and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided.
    • Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store, etc).
    • Securing a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store.
    • Updating and upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness, etc).
    • Responsible for opening and closing of the store daily.
    Qualifications

To be a successful and effective Department Supervisor, you'll be an emerging leader who enjoys taking responsibility. You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. You are achievement-oriented, motivated by performance and competition to be truly customer-centric.

Why You'll Love Working at H&M

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years. You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues. We are an inclusive company where you're encouraged to be yourself at work. You will have access to a large global talent community, where career growth and aspirations have no limits. We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness, and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community. You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS.

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