Customer Service Director

20 hours ago


Melrose Park, Illinois, United States Burlington Full time

About the Role:

We are seeking a highly motivated and customer-focused Customer Service Director to join our team at Burlington. As a key member of our retail team, you will be responsible for leading day-to-day customer service initiatives and inspiring associates to provide exceptional, friendly and professional customer service.

Key Responsibilities:

  • Model company core values and lead by example, approaching work with a customer-first focus.
  • Drive improvement of friendliness, speed of checkout and customer feedback surveys.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

What We Offer:

A competitive wage of $16.25 per hour, flexible hours, and an associate discount. Part-time associates may be eligible for benefits, including medical coverage and a 401(k) plan.



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