Customer Service Associate
1 week ago
Job Title: Customer Service Associate - Insurance Industry
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate in the insurance industry. In this role, you will be responsible for providing excellent customer service to our clients by responding to their inquiries, resolving their issues, and escalating complex matters to senior team members.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat
- Resolve customer issues and complaints in a professional and efficient manner
- Escalate complex matters to senior team members
- Provide accurate and timely information regarding our insurance products and services
- Process policy applications, renewals, and cancellations
- Handle billing and payment inquiries
Requirements:
- High school diploma or equivalent required; degree preferred
- 1-2 years of customer service experience in the insurance industry
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment
- Basic computer skills and proficiency in software applications
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
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