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Patient Service Coordinator

2 months ago

Paducah, Kentucky, United States Bon Secours Mercy Health Full time
About the Role

Bon Secours Mercy Health is seeking a highly skilled Patient Service Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.

Key Responsibilities
  • Patient Registration: Verify patient demographics, obtain insurance cards and identification, and update medical records accurately and efficiently.
  • Scheduling and Coordination: Schedule appointments, transcribe orders, and coordinate bed placement needs to ensure prompt and appropriate placement of patients.
  • Communication and Customer Service: Provide strong communication and excellent customer service skills by greeting patients and the community in a respectful manner.
  • Problem-Solving and Troubleshooting: Troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informing Supervisor of any department and patient issues immediately.
Requirements
  • Education: High School Degree or GED
  • Experience: Prior experience in the healthcare field or a related area is preferred but not required
  • Skills and Abilities: Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
What We Offer
  • Comprehensive Benefits: Medical, dental, and vision plans, prescription drug coverage, flexible spending accounts, and life insurance
  • Professional Development: Opportunities for education and career advancement
  • Work-Life Balance: Paid time off and a supportive work environment