Assistant Store Manager

12 hours ago

Muskegon, Michigan, United States Family Farm and Home Full time
Assistant Store Manager Job Description

Family Farm and Home is a family-owned and operated company based in Michigan, with a strong presence in the Midwest. Our mission is to provide exceptional service, products, and prices to our customers who aspire to live, work, and grow like we do.

Key Responsibilities:
  • Assist the store manager in promoting an aggressive sales culture with a focus on superior customer service.
  • Maintain a highly motivated team by assisting with hiring, coaching, counseling, disciplining, and firing of team members.
  • Responsible for maintaining professionalism and positive store morale.
  • Assist the store manager in executing and performing all store job responsibilities through key associates and/or own actions.
  • Complete store operational requirements by scheduling and assigning employees, following up on work results.
  • Provide feedback to the office, including buyers, district managers, and other company officials.
  • Achieve financial objectives by assisting the store manager in preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
  • Identify current and future customer requirements by establishing rapport with actual and potential customers.
  • Establish relationships and support local community groups consistent with company values.
  • Solicit customers to sign up for Family Farm and Home programs, including loyalty programs, extended warranties, financing, and item of the month.
  • Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage.
  • Verify merchandise is received, stored, and merchandised in all departments according to established operational and safety procedures.
  • Protect team members and customers while maintaining the stability and reputation of the store by complying with legal requirements and providing a safe and clean store environment.
  • Assist the store manager in determining marketing strategy changes by reviewing operating and financial statements and departmental sales records.
  • Assist the store manager in maintaining consistent operations by initiating, coordinating, and enforcing operational and personnel policies and procedures.
Requirements:
  • Excellent leadership and problem-solving skills.
  • Ability to manage with limited supervision.
  • Good oral and written communication skills to effectively interact with customers, vendors, and other associates.
  • Aggressive customer service and team-oriented mindset.
  • Good management and organizational skills.
  • Ability to understand and interpret data presented in statistical or numerical form and use it effectively in assessing and coordinating merchandise and operational aspects of store operations.
  • Detail-oriented and able to handle multiple tasks in a fast-paced environment.
  • Ability to stand for extended periods, move, and handle boxes of merchandise and fixtures throughout the store.
  • Ability to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs.
  • Flexible schedule including weekends, evenings, and holidays.

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