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Pastry Team Associate

2 months ago


Coralville, Iowa, United States Nothing Bundt Cakes - Coralville Full time
Position Overview:
The Nothing Bundt Cakes (NbC) Cake Service Specialist is responsible for fostering a friendly and inviting atmosphere for our customers, providing innovative solutions for special occasions, and promoting our delightful cakes. As the initial point of contact for our brand, the Cake Service Specialist plays a crucial role in engaging with guests, ensuring a memorable experience, and leaving a lasting positive impression. This role exemplifies NbC's core values and demonstrates a strong dedication to customer satisfaction, as well as excellence and efficiency in the workplace.

Key Responsibilities:
  • Warmly welcomes walk-in and phone customers with genuine enthusiasm to identify their needs and interests, following NbC's Sweet Steps of Service to deliver an exceptional customer experience.
  • Maintains comprehensive product knowledge to inform customers about NbC's cake varieties, sizes, flavors, pricing, special offers, and complimentary retail items.
  • Recommends additional products, such as balloons, candles, and greeting cards, to enhance the celebration experience.
  • Efficiently processes customer orders using the point-of-sale system and encourages customers to join the NbC Email Club for exclusive promotions and updates.
  • Ensures a clean and organized bakery environment, which may involve routine cleaning tasks such as sweeping, mopping, and dusting surfaces.
  • Restocks retail items and cake displays to maintain an appealing visual presentation.
  • Prepares cake and balloon orders according to customer specifications, adhering to NbC's decorating and presentation standards.
  • Manages workload effectively to ensure timely completion of all orders for pick-up or delivery, while also crafting orders for walk-in customers.
  • Prepares cake decorations, packaging materials, and other supplies in advance to meet customer demand.
  • Monitors inventory levels of cake-making supplies and informs management when restocking is necessary.
  • Inspects frosted and decorated cakes to ensure they meet NbC quality standards and alerts management to any issues.
  • Cleans, sanitizes, and restocks the workstation, ensuring all tools are ready for the next shift.
  • Assists the Guest Service Representative in serving walk-in customers and answering phone inquiries as needed.
  • Adheres to all health and safety regulations and NbC policies, including strict compliance with dress code and personal hygiene standards.
  • Maintains consistent attendance and punctuality.
Qualifications:
  • Must be at least 16 years old.
  • While formal education or prior experience is not mandatory, experience in customer service within a bakery, restaurant, or retail setting is advantageous.
Availability:
Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on business needs. We are accommodating and willing to work with your schedule.

Note:
Employees at a franchised Nothing Bundt Cakes location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate. All employment inquiries should be directed to the franchise owner/operator.