Helpdesk Specialist

22 hours ago

St Louis, Missouri, United States Chenega Corporation Full time
Junior Helpdesk Specialist

Job Summary

We are seeking a highly skilled and motivated Junior Helpdesk Specialist to join our team. As a Junior Helpdesk Specialist, you will provide exceptional customer service and technical support to our clients, ensuring that their IT needs are met in a timely and efficient manner.

Key Responsibilities

  • Provide technical assistance and support related to computer systems, hardware, or software.
  • Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
  • Respond to email or chat messages for customers seeking help.
  • Walk customers through the problem-solving process.
  • Run diagnostic programs to resolve problems.
  • Follow up with customers to ensure issue(s) were resolved.
  • Gain feedback from customers about system usage.
  • Run reports to determine malfunctions that continue to occur.

Requirements

  • Bachelor's Degree OR Associate's degree OR High School Diploma and 1+ years of Information Technology experience OR 3+ years of Military experience OR 1+ years of experience in a government agency work environment.
  • Relevant experience with the following: Operational experience with ServiceNow, Experience within the Intelligence Community, Ability to obtain DoD 8140 (formerly M).
  • IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire.
  • TS/SCI clearance required.

Preferred Qualifications

  • Ability to obtain CI Poly clearance.
  • Exhibit excellent customer service, organizational, and time management skills.
  • Ability to work shift hours. Shift will be identified upon hire.
  • Ability to work nights / weekends / holidays as needed.
  • Ability to work independently and yet be effective within a team setting.
  • Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment.
  • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
  • Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
  • Excellent skills in Microsoft Word, Excel, and other Office applications.

About Chenega Corporation

Chenega Corporation is a leading provider of IT services and solutions to the government and private sectors. We are committed to delivering exceptional customer service and technical support to our clients, and we are seeking a highly skilled and motivated Junior Helpdesk Specialist to join our team.

Why Work for Chenega Corporation?

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our positive and supportive culture encourages our team members to do their best work every day, and we celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware.

Equal Opportunity Employer

Chenega Corporation is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all.

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