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Restaurant & Theater Operations Manager

2 months ago

Sioux City, Iowa, United States Alamo Drafthouse Cinema Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant & Theater Manager to join our team at Alamo Drafthouse Cinema. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our venues, ensuring exceptional guest experiences, and driving revenue growth.

Key Responsibilities
  • Operations Management
    • Manage all aspects of venue operations, including team development, quality assurance, event execution, scheduling, ordering, inventory, facilities maintenance, and production.
    • Develop and implement operational strategies to improve efficiency, reduce costs, and enhance guest satisfaction.
  • Guest Experience
    • Lead by example, upholding the highest standards of behavior and service quality as defined by our company's Core Values, Code of Conduct, and Operational Guidelines.
    • Coordinate the front-of-house team, assist as needed, and ensure seamless execution of operational and safety protocols.
    • Field patron complaints, transform unsatisfactory experiences into new opportunities for the team to impress, and monitor patron feedback for new ideas and inspiration.
  • Team Leadership
    • Develop a team to build a bench and execute leadership development as a means of improving retention.
    • Identify and develop hourly key leaders in their venue, track performance issues, and conduct coaching conversations with team members.
    • Celebrate successes with their team and foster a positive, inclusive work environment.
Requirements
  • Leadership and Motivation
    • Proven leadership and motivational skills, with a professional appearance and a positive role model.
    • Ability to hold self and others accountable to consistently maintain high performance and behavior standards.
  • Industry Experience
    • Ideal previous management experience in the Hospitality, Restaurant, and/or Entertainment industry in a similar role.
  • Skills and Qualifications
    • Basic computer knowledge (Microsoft Office and G-Suite) and office skills required.
    • Strong communication skills, with the ability to write and verbally communicate in a clear and concise manner.
    • Effective and efficient problem-solving capabilities.
    • Experience monitoring and maintaining positive guest relations.
    • Comfortable with multi-tasking and adapting on the fly.
  • Physical Requirements
    • Ability to execute light lifting and transport items medium distances, up to 50 lbs.
    • Ability to stand in one place for extended periods.
    • Able to walk up and down stairs many times over a course of hours.
    • Positions oneself to duck out of view of the guests in the theaters.
    • Operates POS entry using touch-screen devices.
    • Comfortable being in a kitchen environment, with frequent exposure to heat, steam, fire, and noise.
Our Core Values

We strive to be a force of good in our company, in our industry, and in the world. We stand up for our beliefs even when it is hard. We start from a place of kindness.

We value what is unique about each other and celebrate our differences. We treat each other with respect, support each other's passions, and help each other grow. We welcome healthy debate but don't tolerate intolerance. We take this commitment outside our 4 walls, creating neighborhood theaters that are deeply tied to the local community.

We seek out new experiences and pursue innovation in all of our work. We take risks and chart new territory. We learn from our mistakes and continuously improve.

We are passionate about creating awesome experiences. We obsess over every detail and take pride in our work because we know it makes all the difference to our guests and our teammates. Our pursuit of excellence drives us to do our best.