Marketing Representative

2 weeks ago

Wake Forest, North Carolina, United States Everstory Partners Full time
Job Title: Marketing Agent

About Everstory Partners

At Everstory Partners, we strive to create a supportive environment where individuals and families can find solace, meaning, and hope in the midst of loss. Our mission is built on a deep understanding of the complex nature of grief, and we are committed to providing compassionate and personalized support.

The Role

We are seeking a Marketing Agent to join our Sales Team. As a Marketing Agent, you will be responsible for generating new prospective client accounts through telephone selling, face-to-face community involvement, print, electronic advertising, and direct mail. Your primary goal will be to set appointments and bring new business to our location.

Key Responsibilities

  • Perform outreach to members of the community and assist the sales team and funeral arrangers in building relationships and informing legacy and potential client families of our products and services.
  • Develop new prospects and community-based contacts using the provided call list.
  • Represent the company in a professional and caring manner, maintaining a professional personal appearance and employing honesty, integrity, and ethical methods.
  • Carefully screen the call list and maintain a record of contacts, accounts, and orders.
  • Make appointments and complete appointment cards.
  • Contact and schedule potential client families for an appointment for a sales presentation.
  • Educate on pre-need sales and cemetery merchandise and services as well as interment right options using scripts and established marketing programs.
  • Answer questions from potential customers who are responding to advertisements.
  • Maintain positive and proactive communication and cooperation with all departments to ensure a smooth service process for the family.
  • Report all progress to the Sales Manager (or Unit Leader) as directed, completing and submitting all required reports in a timely manner, on a daily and weekly basis.
  • Protect confidentiality of company and client family information, including sales and marketing programs and materials, names and addresses of client families and employees, and other related information.

Requirements

  • High school diploma or equivalent required, Bachelor's degree or combination of education, training, and experience preferred.
  • 1 to 2 years of experience in sales or marketing role preferred.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint).
  • Experience working in a CRM (lead management system) preferred.
  • Ability to maintain a high level of discretion and confidentiality when handling sensitive information.
  • Ability to effectively utilize all sales training and techniques to fulfill production requirements.
  • Ability to empathize with client families and demonstrate tact and patience in emotionally charged situations.
  • Ability to be proactive and willing to take initiative in all circumstances.
  • Demonstrated willingness to participate in growing market share through personal community involvement.
  • Must possess a valid driver's license and access to a personal vehicle. Offsite appointments will occur in this role, including meetings with clients and community events. Mileage reimbursement is provided for travel associated with job duties.

What We Offer

Everstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees, including medical, dental, 401k with a company match, life, short-term disability, long-term disability, vision, tuition reimbursement, employee discount programs, generous PTO programs, volunteer opportunities, and much more.

Equal Opportunity Employer

Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

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