IT Operations Engineer I

1 day ago

DomartenPonthieu, Hauts-de-France, United States Hensel Phelps Full time
Job Summary:

The IT Operations Engineer I role at Hensel Phelps is a critical position that requires a highly skilled and detail-oriented individual to support the stable operation of the operational region's network and end-user devices. This includes assisting in planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links. The successful candidate will also diagnose, resolve, and document all hardware, software, and network issues, and provide end-user training and support where required.

Key Responsibilities:

Collaborate with IT staff to create optimal network design topologies and configurations.
Assist in the development and implementation of policies for end-user devices such as desktop, laptop, and mobile.
Respond to emergency network outages in accordance with business continuity and disaster recovery plans.
Prepare and ensure accuracy of documentation, procedures, manuals, and checklists, for network installations, including data, voice, and video systems.

Requirements:

College diploma or university degree in the field of computer science or related degree in IT and/or 2 years equivalent work experience.
Certifications in ITIL preferred.
Hands-on technical knowledge of network systems, protocols, and standards such as Ethernet, Token ring, LAN, WAN, frame relay, xDSL, TCP/IP, ATM, T1, 802.11x, and so on.
Working knowledge and experience with Microsoft Active Directory Services, Windows Server OS, Office 365, and VMware.
Some knowledge of network management and analysis tools and Cisco technologies like AMP, Umbrella, NAM, AnyConnect.
Experience working in a switched and routed environment.
Hardware, software, and network connection troubleshooting experience.
Knowledge of anti-virus software, firewalls, intrusion detection systems, and other network security measures.
Knowledge of data privacy practices and data security.
Construction industry software knowledge in products such as, Autodesk-BIM Modeling, scheduling tools Asta & Oracle P6, Bluebeam PDF, Onscreen Takeoff a plus.
Good working knowledge of Microsoft software including SharePoint, Azure, Exchange, Intune, Teams.
Telephony knowledge of Poly, Crestron, and AMX room AV systems a plus.

Benefits:
Hensel Phelps provides generous benefits for our salaried employees. This position is eligible for company-paid medical insurance, life insurance, accidental death & dismemberment, long-term disability, 401(K) retirement plan, health savings account (HSA) _(HSA not available in Hawaii)_ , and our employee assistance program (EAP). It also is eligible for employee-paid enrollment in vision and dental insurance. Hensel Phelps also believes in the importance of taking time to recharge. As a result, salaried employees are eligible for paid time off beginning upon hire. Salaried positions (project engineers and above) participate in an annual bonus plan, subject to company and employee performance. Salaried employees (this is all salaried employees) are also eligible for a company cell phone or cell phone allowance in accordance with company policy. Further, salaried employees _(project engineers and above)_ also receive either a vehicle or vehicle allowance in accordance with Hensel Phelps' policies. Based on position location, a cost of living adjustment (COLA) may also be included (subject to periodic review and adjustment).

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