Operations Director

4 weeks ago

Étreux, Hauts-de-France, United States Charles River Full time
About the Role

We are seeking an experienced Operations Manager to join our Insourcing Solutions team, located in Boston, MA.

Key Responsibilities
  • Oversee and manage all aspects of Charles River Accelerator & Development Labs (CRADL) facilities, including staff.
  • Monitor and report on financial performance, including site occupancy levels, facility expenses, capital planning, and budget.
  • Partner with senior management to develop, implement, and achieve short- and long-term goals for the CRADL organization.
  • Recommend innovative techniques to improve productivity, increase efficiencies, and maintain quality standards.
  • Ensure site performance is consistent with company and CRADL standards, meets or exceeds financial expectations, aligned in operations with the CRADL organization, and meets client contractual requirements.
Additional Responsibilities
  • Manage and ensure the daily husbandry and support assignments meet organizational standards & client expectations, including assigning weekend, holiday, and on-call coverage conducting husbandry and services.
  • Responsible for personnel management activities such as mentorship, personnel actions (hiring, promotions, terminations, etc.), training & development, providing regular direction and feedback on performance, disciplinary actions, delivering annual performance and salary reviews.
  • Communicate with clients, listen to feedback/concerns, and respond promptly and professionally, demonstrating strong organizational skills to manage multiple tasks, prioritize effectively, and ensure that client service operations run smoothly.
  • Serve to support key clients and assist in driving sales by supporting prospective clients through presenting site capabilities or providing tours as needed.
  • Provide support to technicians in the absence of the supervisor for the following tasks as needed, coordinate personnel and facility scheduling to meet client and business needs.
  • Ensure goals and development plans are in place for all employees located at the site.
  • Participate in talent management and succession planning.
  • Assist management with site forecasting, budget planning, client services, and financial impact of client plans.
  • Conduct frequent facility inspections of all spaces to ensure high-quality performance of work activities in support of client and organizational objectives, including standards with respect to animal health and welfare, facilities condition, sanitation levels, environmental parameters, and facility security are being met or exceeded.
Requirements
  • Bachelor's degree (B.A./B.S.) or equivalent in animal or laboratory science, business, or related discipline.
  • Minimum eight (8) years in a laboratory animal facility, of which five (5) years is management or supervisory experience.
  • AALAS certification at the Laboratory Animal Technologist level (LATG) and/or Certified Manager of Animal Resources (CMAR) preferred.
About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development.

We are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies, and hospitals and academic institutions around the world.

We are passionate about our role in improving the quality of people's lives. Our mission, our excellent science, and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe.

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