IT Operations Director

3 weeks ago

Étreux, Hauts-de-France, United States Syniti Full time

About the Role

The Director of IT Operations will be responsible for the overall direction, management, and technical oversight of the global Syniti IT operations team. This includes ensuring the uptime and performance of the enterprise environment, including installation, configuration, documentation, upgrading, automation, governance, and technical support related to all areas of server software, hardware, network, and security.

The successful candidate will be responsible for maintaining relationships with internal and external customers using a high level of service, trust, and security. They will also be responsible for monitoring and analyzing the enterprise environment to ensure a high level of performance, security, and integrity throughout, while abiding by industry, regional, and corporate standards.

Key Responsibilities

  • Establish and maintain a customer-centric and global service-oriented culture for all operational, support, and project responsibilities driven by data and KPI measurements.
  • Ensure defined SLAs are met and a culture of continuous improvement is maintained across help desk, server uptime, and network resiliency.
  • Control costs and resourcing for both operational activities and projects.
  • Administer and lead Syniti Server Infrastructure components, including cloud infrastructures, 0365 management, VMware technologies, Microsoft Windows Server and Active Directory environment, Linux technologies, enterprise disaster recovery systems, networking, firewalls, and monitoring server and network infrastructure for performance, security, and integrity.
  • Perform information assurance activities, including patching, scanning, and documenting vulnerability remediation plans, proposing and implementing automations within infrastructure, and proactively managing resources and risks effectively preventing outages and unplanned resource needs.
  • Manage help desk through key performance indicators and set a client-first mentality within the team.
  • Provide leadership and guidance to plan, hire, coach, motivate, and lead the team to their optimum performance levels and career development.
  • Document process and architecture narratives, documents, corrects, and communicates any variances from defined standards, identifies, and recommends material improvement opportunities to management.
  • Coordinate the activities of the Server Infrastructure and Help Desk teams to resolve issues, focus efforts, identify, and prioritize needs, develop project justifications, IT budgets, schedules, and resource plans.
  • Monitor trends, research, and propose new solutions that would benefit the company.
  • Active member of the Cyber Security Steering Group for Syniti, lead a virtual and cross-functional Cyber Incident Response Team for IT operations for any incidents, and ensure compliance with all Syniti, regulatory, and industry standards.

Requirements

  • Expert at implementing and maintaining highly available environments.
  • Expert at designing, configuring, implementing, and supporting enterprise-level systems.
  • Strong troubleshooting experience with infrastructure architectures and web-based applications in a production support capacity required.
  • Exceptional multi-tasking skills, ability to organize and execute on multiple high-priority tasks simultaneously.
  • Demonstrable expertise working independently as well as in teams, and successfully managing projects to completion.
  • 5+ years of managing high-performing teams.
  • Bachelor's degree in IT or related discipline.
  • 5+ years' experience installing, configuring, and supporting enterprise-level Cisco networks in a distributed environment.
  • Minimum 10 years' experience installing and supporting hardware, software, and operating systems in an enterprise-level Microsoft Windows Environment.
  • 5+ years managing vendors and service providers delivering to stated objectives.

About Syniti

Syniti is the enterprise data partner, empowering anyone who relies on data to make business-critical decisions by delivering data they can trust through a unique combination of intelligent software and experts who deeply understand the role of data in enterprise growth.

Trusted by the Fortune 2000, Syniti helps leading businesses reconfigure the role of enterprise data from afterthought to foundational first step; enabling them to unlock valuable insights that ignite growth, reduce risk, and expand their competitive advantage.

Syniti's Data First philosophy and enterprise data management platform supports data migration, data quality, data replication, data matching, master data management, analytics, data governance, and data strategy in a single, unified solution.

  • Director of Operations

    4 weeks ago

    Étreux, Hauts-de-France, United States Out Professionals Full time

    About UsMassachusetts Advocates for Children (MAC) is a non-profit organization dedicated to ensuring that every child has equal access to educational opportunities and the support they need to succeed.We empower families to navigate the complexities of educational and social services through systemic advocacy and direct support. Our work is driven by a...

  • Director of Operations

    4 weeks ago

    Étreux, Hauts-de-France, United States Abundant Housing MA, Inc. Full time

    About Abundant Housing MA, Inc.Abundant Housing MA, Inc. (AHMA) is a 501(c)(4) non-profit organization dedicated to addressing the housing supply and affordability crisis in Massachusetts. Our mission is to create, sustain, and enhance abundant housing for all, while promoting a housing market that allows people to move freely and live in diverse...

  • Director of Operations

    4 weeks ago

    Étreux, Hauts-de-France, United States The LEGO Group Full time

    Job DescriptionAt The LEGO Group, we are passionate about inspiring creativity and learning through play. We are seeking a highly skilled Director of Operations to join our team.This role is critical in scaling senior leadership within Brand Marketing Insights and Partnerships. With the significant recent growth of the brand and business, and the...

  • IT Operations Director

    3 weeks ago

    Étreux, Hauts-de-France, United States Rue Gilt Groupe Full time

    Job SummaryRue Gilt Groupe is seeking a highly skilled Director of IT Operations to lead and manage our network operations, technology support services, and supporting programs.This role will oversee the Network team responsible for providing a robust, available, and secure network to support our operations in various locations. Additionally, the Director...

  • Operations Director

    4 weeks ago

    Étreux, Hauts-de-France, United States Scion Staffing Full time

    Job Title: Director of OperationsAbout the Role:Scion Nonprofit Staffing is seeking a highly skilled Director of Operations to join our team. As a key member of our organization, you will be responsible for managing all back-office operations, including people operations, systems planning, internal reporting, and administration.Key Responsibilities:Manage...

  • Director of Financial Operations

    3 weeks ago

    Étreux, Hauts-de-France, United States Northeastern University Full time

    The Director of Financial Operations will oversee the management of university disbursement processes and educational loan processing within Student Financial Services. This includes disbursement setup, scheduling, and maintenance, as well as exception reporting and related staff communications and training.Disbursement processing includes federal,...

  • Restaurant Operations Director

    3 weeks ago

    Étreux, Hauts-de-France, United States Rock & Rye Full time

    Restaurant Operations DirectorA key member of the Rock & Rye team, the Restaurant Operations Director is responsible for providing leadership at the restaurant level and supporting the management team as well as the hourly team. This role involves developing, directing, and supervising hourly Team Members, while also making great strides in your own...

  • Director of Operations

    4 weeks ago

    Étreux, Hauts-de-France, United States RightWorks Inc Full time

    Job Title: Director of OperationsRightWorks Inc is seeking a highly skilled Director of Operations to join our team. The successful candidate will be responsible for managing the daily service tasks, including account opening, maintenance, and investment and transition paperwork.Key Responsibilities:Ensure proper resources for the team, including personnel,...

  • Regional Director Operations

    4 weeks ago

    Étreux, Hauts-de-France, United States Compass Group USA Full time

    Regional Director OperationsAs a Regional Director of Operations, you will lead a team of managers and other leaders in your region, providing planning, direction, and guidance to the AMEX Centurion Lounges account. You will establish and maintain strong client relationships, driving self and team towards building strong relationships with clients at all...

  • Director of Operations

    4 weeks ago

    Étreux, Hauts-de-France, United States Highgate Hotels Full time

    Job Title: Director of OperationsHighgate Hotels is seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our hotel management team, you will be responsible for ensuring the smooth operation of our hotel, focusing on revenue generation, cost control, guest satisfaction, and employee development.Key...

  • Director of Operations

    3 weeks ago

    Étreux, Hauts-de-France, United States Moxy Boston Downtown Full time

    Job Title: Director of OperationsJob Summary:We are seeking a highly skilled and experienced Director of Operations to join our team at Moxy Boston Downtown. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel, including revenue generation, cost control, guest satisfaction, and employee...

  • IT Director, US Operations

    4 weeks ago

    Étreux, Hauts-de-France, United States Galderma S.A. Full time

    Job Title: Associate Director, US ITGalderma is a leading dermatology company with a presence in over 90 countries. We are seeking a highly experienced IT Associate Director to lead our IT strategy and operations in the US region.Key Responsibilities:Lead the development and implementation of IT strategy in the US region, aligning with the company's overall...

  • Director of Operations and Accountability

    4 weeks ago

    Étreux, Hauts-de-France, United States Boston Public Schools Full time

    Job Title:Director of Operations and AccountabilityJob Summary:The Boston Public Schools seeks a highly skilled and dedicated Director of Operations and Accountability to lead the Office of Multilingual and Multicultural Education. The successful candidate will be responsible for advancing equity, promoting accountability, and aligning the District's systems...

  • IT Director, US Operations

    4 weeks ago

    Étreux, Hauts-de-France, United States Galderma Full time

    Job Title: IT Director, US OperationsAbout the Role:We are seeking a highly experienced IT Director to lead our US operations. As a key member of our team, you will be responsible for developing and implementing our IT strategy, ensuring robust operations, and driving technological innovation across the region.Key Responsibilities:* Lead the implementation...

  • Director of Revenue Operations

    4 weeks ago

    Étreux, Hauts-de-France, United States Akeneo Full time

    Job Title: Director of Revenue OperationsAkeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.Akeneo empowers business leaders with software, education, and an...

  • Associate Director Operations

    4 weeks ago

    Étreux, Hauts-de-France, United States Northeastern University Full time

    About the OpportunityThe Associate Director, Loans & Operations will oversee and manage the full spectrum of university disbursement processes and educational loan processing within Student Financial Services. This includes disbursement setup, scheduling, and maintenance, as well as exception reporting, staff communications, and training. The role will also...

  • Director of Clinical Operations

    4 weeks ago

    Étreux, Hauts-de-France, United States Favorite Healthcare Staffing Full time

    Job SummaryWe are seeking a highly experienced and skilled Site Director to lead our treatment center in Boston, MA. The ideal candidate will have a strong background in healthcare administration and a proven track record of managing clinical and administrative operations.Key ResponsibilitiesImplement and manage daily clinical and administrative...

  • Director of Operations

    3 weeks ago

    Étreux, Hauts-de-France, United States Uncommon Schools Full time

    Job Description:At Uncommon Schools, we are seeking a highly skilled and dedicated Director of Operations to join our team. As a key member of our school leadership, you will play a critical role in ensuring the smooth operation of our schools, allowing our teachers to focus on what matters most - providing an exceptional education to our students.Key...

  • Director of Operations and Accountability

    3 weeks ago

    Étreux, Hauts-de-France, United States Boston Public Schools Full time

    Job Title: Director of Operations and AccountabilityReports to: Deputy Chief of Operations and Accountability for the Office of Multilingual and Multicultural EducationLocation: Office of Multilingual and Multicultural EducationBoston Public Schools (BPS) serves over 48,000 children in 123 schools. The Office of Multilingual and Multicultural Education...

  • Associate Director of Development Operations

    4 weeks ago

    Étreux, Hauts-de-France, United States Massachusetts General Hospital(MGH) Full time

    About the RoleThe Associate Director of Development, Operations plays a critical role in managing key operational functions for the Development Office at Massachusetts General Hospital. Reporting to the Senior Director of Operations, this individual will collaborate with a team of nine colleagues to drive innovation, enhance productivity, and improve...