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Tax Filing Senior Analyst

2 months ago

Texas, United States Alight Full time
Job Summary

We are seeking a highly skilled Tax Filing Senior Analyst to join our team at Alight. As a key member of our Tax Filing Shared Services team, you will be responsible for overseeing the daily administration of tax filings for assigned legal entities, including distributions of tax remittances according to tax jurisdiction guidelines.

Key Responsibilities
  • Manage client delivery across Tax Filing Shared Services and work to mitigate escalations.
  • Respond to Client and Client Team inquiries.
  • Liaise with Client and Payroll Client teams for items including but not limited to – (1) coordination of amended returns for W-2Cs, (2) for questions on notices that need research from Payroll, (3) Payroll schedule and calendar, (4) interface file submission.
  • Facilitate client meetings.
  • Educate clients and provide subject matter expertise for payroll tax filing.
  • Mentor and support colleagues.
  • Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery.
  • Approve checklists – work checklist queue.
  • Coordinate testing for updated interfaces.
  • Variance analysis control point when issue needs escalation or analysis.
  • Review EFT setup to make sure all deposits set up for EFT payment where possible.
  • Monitor and communicate "Applied for" statuses to the client.
  • Communicate penalty and interest report to clients.
  • Respond timely to inquiries from Client/Payroll teams – represent TFSS in meetings.
  • Support and provide timely research on compliance and regulatory issues. Escalates when additional support is needed.
  • Monitor metrics and be responsible for identification of process or other issues and provide suggested resolution to management.
  • Recognize need for process improvement and communicate to management; Support any process improvements/changes.
  • Coordinate and/or provide needed training for new associates or processes.
  • Respond to client communications and escalate to Operations Service Manager when needed.
  • Meet periodically with Operation Services Manager and report metrics and any delivery issues.
  • Support implementation of new clients.
  • Support and oversee delivery operations, including Tax Filing suppliers.
  • Compile, report and analyze metrics.
  • Ability to problem solve and using tax knowledge and experience.
Requirements
  • Demonstrated strong verbal & written communication skills required.
  • 2+ Years of Payroll Tax Filing experience.
  • 2+ Years Client interaction management.
  • Proficient in Excel, i.e. pivot tables, vlook-ups, macro development, etc.
  • 2+ years' experience with tax filing software required.
  • Master Tax experience desired.
  • ADP Smart Compliance experience desired.
What We Offer

We offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum : $55,800 USD

Maximum : $88,500 USD