Housekeeping Supervisor

3 weeks ago

Oklahoma City Oklahoma, United States Residence Inn Oklahoma City Full time
{"title": "Housekeeping Supervisor", "description": "Job Summary

The Housekeeping Supervisor is a key member of the Residence Inn Oklahoma City team, responsible for overseeing the housekeeping functions in assigned sections. This role requires strong leadership and communication skills, as well as the ability to work independently and as part of a team.

Responsibilities
  • Inspect Room Attendant's work performance to ensure standards and productivity levels are met.
  • In the absence of the Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.
  • Oversee the closing of floors at the end of the day, ensuring Room Attendants' carts are clean and restocked.
  • Ensure records of daily assignments are completed and turned into the Housekeeping Office on time.
  • Maintain key control and handle items for "Lost and Found" according to standards.
  • Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways, and landings.
  • Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
  • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager.
  • Initiate work orders for repairs and maintenance and forward to Engineering.
  • Assist with training of Housekeeping staff.
  • May be required to clean rooms as business needs dictate.
  • Ensure completion of cleaning projects on a biannual basis.
  • Ensure overall guest satisfaction.
Requirements
  • High School diploma or equivalent required.
  • At least two to three years of progressive experience in a hotel or related field preferred.
  • Previous supervisory responsibility preferred.
  • Ability to stand during entire shift.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
", "lang_code": "en-US"}

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