Consumer Loan Specialist II
1 week ago
Salary: $45,000 - $60,000 per year (dependent on location and experience)
Job DescriptionDollar Bank is seeking a highly skilled Consumer Loan Specialist to join our team. As a Consumer Loan Specialist, you will play a critical role in ensuring a positive customer experience by promptly and courteously answering incoming phone calls, resolving customer complaints, and completing daily, weekly, and monthly reports.
Key Responsibilities:- Receive, assign, and process daily mail
- Review, follow-up, notate, and respond to customer inquiries in a timely and accurate manner within compliance and investor guidelines
- Ensure adequate phone coverage in the department at all times
- Comply with bank, regulatory, and investor requirements regarding all functions of the Customer Relations Department
- High School diploma or GED required; college degree preferred in a business-related field
- Minimum of 1 year previous Customer Service experience required
- Knowledge of loan documents preferred
- Ability to manage time efficiently, prioritize tasks, and coordinate multiple and changing priorities in a demanding environment
- Excellent telephone, written, and verbal communication skills
- A strong sense of urgency in providing knowledgeable and prompt assistance to customers
- Strong propensity for detail, accuracy, and confidentiality
- Excellent mathematical, analytical, and problem-solving skills
Dollar Bank offers a comprehensive benefits package, including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement. Full-time employees are eligible for additional benefits, while part-time employees qualify for select benefits.
Note that this job description is subject to change at any time, and Dollar Bank reserves the right to modify or reassign duties as needed.
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