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Lead Implementation Project Strategist

2 months ago

Lansing, Michigan, United States BS&A Full time

We are looking for a seasoned, driven, and innovative Lead Implementation Project Strategist to become a vital part of our expanding team at BS&A. This role presents a unique opportunity to define and implement our project management methodologies from the ground up throughout the customer onboarding experience.

The ideal candidate will be tasked with ensuring the successful planning, execution, monitoring, control, and launch of new software implementation initiatives for government clients.

We seek a proactive individual who excels in a dynamic, start-up-like atmosphere, skilled in establishing new systems and processes, and dedicated to enhancing customer satisfaction.

Key Responsibilities:

  • Design and implement comprehensive project management frameworks for customer onboarding, establishing protocols and best practices that support scalability as the organization grows.
  • Oversee all facets of software implementation projects, ensuring timely completion while adhering to future objectives regarding scope and budget.
  • Collaborate with government clients to gather business requirements, define project scope, and establish clear, achievable project goals.
  • Create detailed project plans that involve all relevant stakeholders, ensuring technical feasibility and monitoring key performance indicators (KPIs) to assess project success.
  • Prepare and deliver executive-level presentations, including status updates, decision briefs, and strategic recommendations.
  • Regularly monitor and report on project progress, proactively addressing potential challenges or risks and proposing mitigation strategies as needed.
  • Build and maintain positive relationships with government clients and stakeholders, ensuring transparent communication and properly setting expectations.
  • Guarantee that all client requirements are fulfilled, leading to successful acceptance and utilization of BS&A's software solutions.
  • Coordinate training sessions for clients and their personnel to ensure effective technology adoption.
  • Continuously assess projects to ensure alignment with company standards, preparing detailed progress reports for management.
  • Stay informed about the delivery work within BS&A and collaborate with various functions within Customer Operations and Account Executives to facilitate timely go-lives.
  • Willingness to travel 10-25% of the time.

Qualifications:

  • Bachelor's Degree.
  • Proven experience (5+ years) as a Project Manager or in a similar capacity, ideally within a SaaS environment (GovTech experience preferred but not mandatory), with a track record of establishing project management functions from the ground up.
  • Comprehensive knowledge of all project phases, including initiation, planning, development, risk and budget management, execution, and delivery.
  • Strong understanding of project management principles, with PMP or equivalent certification preferred.
  • Exceptional organizational, leadership, decision-making, and communication skills.
  • Proficient in implementing and managing project management software tools.
  • Adept at managing multiple stakeholders and balancing competing priorities.
  • Strong problem-solving and conflict-resolution skills.
  • Demonstrated ability to work independently and collaboratively, effectively engaging with technical team members.
  • Familiarity with and prior use of a Professional Services Automation (PSA) tool.

At BS&A, we value our team members and offer a competitive compensation and benefits package.

Our benefits include:

  • Remote work flexibility.
  • Competitive salary.
  • Health Insurance – Employer-paid premium.
  • Health Savings Plan – Employer contributes 75%.
  • Dental Insurance – Employer-paid premium.
  • Vision Insurance – Employer-paid premium.
  • Retirement – 401(k) with employer contributions.
  • Paid Parental Leave.
  • Disability Insurance – Employer-paid premium.
  • Life Insurance – Employer-paid premium.
  • Generous Paid Time Off (PTO) and holiday time.
  • Company-sponsored events.

BS&A Software is committed to providing Equal Employment Opportunity to all employees and applicants without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

BS&A Software complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates.