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Operations Manager

2 months ago

Smyrna, Tennessee, United States Stars & Strikes Full time

**About Us**

At Stars and Strikes, we're dedicated to creating an exceptional entertainment experience for our guests. Our centers offer a unique blend of bowling, arcade games, and delicious food and beverages in a fun and welcoming environment.

**Job Summary**

We're seeking an experienced Assistant General Manager to join our team. As a key member of our management team, you'll be responsible for assisting the General Manager in the overall operation of the center, including meeting revenue and cost objectives, ensuring proper training of staff, and delivering exceptional guest service.

**Key Responsibilities**

  • Create a fun and engaging atmosphere to ensure a great experience for our guests and team members
  • Hire, train, coach, develop, schedule, evaluate, and discipline team members
  • Understand and adhere to core standards, HR policies, training, safety requirements, and recordkeeping
  • Manage labor goals on the P&L through appropriate staffing levels and scheduling needs
  • Develop and oversee employee training on POS, service protocols, and operational standards
  • Assist in achieving all revenue category goals on the P&L

**Requirements**

  • 2 or more years of experience in management
  • Proven operations background with exceptional leadership, communication, and time management skills
  • Previous experience in managing budgets and labor
  • Background in the restaurant/hospitality industry is preferred
  • Ability to work a flexible schedule based on the needs of the business, including weekends and holidays

**What We Offer**

  • Health and 401k benefits
  • Paid-time off
  • Bonuses
  • Profit-sharing
  • Company-wide contests
  • Free bowling, laser tag, and gameplay

**Equal Opportunity Employer**