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Retail Fulfillment Specialist
2 months ago
We are seeking a highly motivated and detail-oriented Retail Fulfillment Specialist to join our team at Macy's. As a key member of our sales floor team, you will play a critical role in delivering an exceptional customer experience by supporting the operational activities that drive sales, profit, and excellent customer service.
Key Responsibilities- Customer Service: Greet customers, answer their questions, and provide assistance in a friendly and professional manner. Ensure a positive shopping experience by providing order updates, addressing customer concerns, and resolving issues promptly.
- Customer Support: Monitor alerts to ensure timely completion of Buy Online Pickup In-Store (BOPS) orders. During peak times, conduct customer pick-up, including retrieving orders from our back-of-house storage and delivering them curbside to the customer.
- Picking and Packing: Locate ordered items in the store and prepare merchandise for shipment using handheld technology and appropriate packing materials. Prepare shipping labels, coordinate with shipping providers to ensure timely delivery, and process shippable returns and abandoned in-store pickup orders.
- Support Other Teams: Assist other teams as needed in areas such as unloading and processing new merchandise based on its type, size, or category.
- Team Collaboration: Work with other team members throughout the store to achieve goals and maintain a positive work environment. Communicate effectively with colleagues and supervisors, sharing feedback, ideas, and concerns.
- Focused on upholding Macy's dedication to fulfilling ideals of diversity, inclusion, and respect that our company aspires to achieve, every day in every store and office, with every customer and associate.
- Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
- Able to communicate effectively with customers and provide clear direction to colleagues.
- Self-starter; able to adapt quickly to changing customer expectations and needs.
- Resourceful and able to adapt quickly to changing priorities and deadlines.
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career, and make a difference to your Macy's colleagues and customers.
