Technical Help Desk Professional

4 days ago


Albuquerque, New Mexico, United States Expedite Technology Solutions LLC Full time
Job Overview:

We are seeking an experienced IT Support Specialist to join our team at Expedite Technology Solutions LLC. The estimated salary for this position is $65,000 - $85,000 per year, depending on experience.

Key Responsibilities:

This role involves providing top-notch IT support and service to our staff, ensuring that systems are secure and compliant with industry standards. You will work closely with our IT Support Team Lead to manage the IT Service Desk queue and perform day-to-day Service Desk functions.

Responsibilities include utilizing JIRA ticketing system, provisioning new hire accounts using Active Directory, and installing baseline software and role-specific software for new users. You will also troubleshoot Windows 10 laptops and desktops, miscellaneous hardware, and basic network-related issues.

  • Utilize JIRA ticketing system to respond to user incident inquiries and requests.
  • Use Active Directory to provision new hire accounts and create new hire documentation.
  • Install baseline software and role-specific software for new users on laptop devices as needed.
  • Troubleshoot Windows 10 laptops and desktops, miscellaneous hardware, and basic network-related issues.
  • Install approved software on Windows 10 devices depending on role and business need.

Requirements:

To be successful in this role, you will require:

  • A high school diploma or GED and 5+ years of experience in an IT support or service role.
  • Experience/knowledge:
  • 5+ years supporting users of Windows desktop operating systems, Outlook/Active Directory, and peripherals including monitors, printers, projectors, and other video display technologies.
  • Familiarity with virtualization technologies, public/private cloud.
  • Active Directory and Group Policy.
  • Supporting users of modern web-based applications, including hosting, troubleshooting, security, etc.
  • Familiarity with security frameworks and networking technology: IPSEC, SSL VPNs, firewalls, switches, etc.
  • Worked in a Hybrid Cloud environment: Azure, AWS, O365, etc.
Basic understanding and experience in following a framework for service delivery such as ITIL.Strong organizational skills with the ability to complete complex tasks and meet deadlines.Excellent problem-solving and analytical skills – able to see the big picture, make connections, and appropriate decisions.Outstanding attention to detail.Ability to communicate and present complex and technical concepts and ideas to a general audience.

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