Interactive Voice Response Systems Architect
4 days ago
At Blue Shield of California, we are committed to delivering exceptional customer experiences through innovative technology solutions. As an Interactive Voice Response Systems Architect, you will play a critical role in designing and implementing the next generation of IVR systems that meet the evolving needs of our customers.
Key Responsibilities:
- Design and architect the overall IVR system architecture.
- Develop and maintain RESTful web services used by the IVR.
- Implement speech recognition menus using directed and natural language models.
- Collaborate with cross-functional teams to ensure seamless integration with existing systems.
Requirements:
- Experience working with Azure cloud environment.
- Strong technical and analytical skills.
- Excellent problem-solving and collaboration skills.
- Ability to work independently and as part of a team.
The estimated salary for this role is $121,900 - $182,250 per year for California. The pay range may vary based on experience, location, and current employee salaries for similar roles.
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