Interactive Voice Response Systems Architect

4 days ago


El Dorado Hills, California, United States Blue Shield of California Full time
About the Job:

At Blue Shield of California, we are committed to delivering exceptional customer experiences through innovative technology solutions. As an Interactive Voice Response Systems Architect, you will play a critical role in designing and implementing the next generation of IVR systems that meet the evolving needs of our customers.

Key Responsibilities:
  • Design and architect the overall IVR system architecture.
  • Develop and maintain RESTful web services used by the IVR.
  • Implement speech recognition menus using directed and natural language models.
  • Collaborate with cross-functional teams to ensure seamless integration with existing systems.

Requirements:
  • Experience working with Azure cloud environment.
  • Strong technical and analytical skills.
  • Excellent problem-solving and collaboration skills.
  • Ability to work independently and as part of a team.

The estimated salary for this role is $121,900 - $182,250 per year for California. The pay range may vary based on experience, location, and current employee salaries for similar roles.

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