Entertainment Ambassador

2 weeks ago

Gurnee, Illinois, United States Great Wolf Lodge Full time
About the Role

We are seeking a highly energetic and charismatic individual to join our team as an Entertainment Ambassador at Great Wolf Lodge. As a key member of our entertainment team, you will be responsible for creating an unforgettable experience for our guests, particularly children.

Key Responsibilities
  • Lead kids' activities and entertainment programs, ensuring a high level of engagement and fun for our guests.
  • Develop and perform high-energy brand events and experiences, including character appearances, dance parties, and arts and crafts sessions.
  • Interact with families and children, providing exceptional customer service and ensuring a positive experience for all.
  • Represent Great Wolf Lodge in a professional and positive manner, both on and off site.
  • Perform character appearance duties, including learning and performing signature character moves and non-verbal communication strategies.
  • Act as a guide for characters, conversing casually and appropriately with guests.
  • Responsible for character costume operations, including care, cleaning, and maintenance.
  • Participate in seasonal event activities and learn new programming multiple times a year.
Requirements
  • Comfortable speaking, dancing, and performing in front of large groups of people multiple times a day.
  • Some High School education or equivalent.
  • Flexibility regarding scheduling based on business demands, including evenings, weekends, and holidays.
  • Proven customer service skills and communication skills.
  • Successful completion of a criminal background and drug screen.
Preferred Qualifications
  • Previous experience in a related field, such as entertainment, dance, or theater.
  • Charismatic and enthusiastic attitude.
  • Ability to multi-task and prioritize a variety of tasks with minimal direction.
  • Previous experience as a character and/or working with children.
  • Proven teamwork skills.
Physical Requirements
  • Ability to lift up to 50 lbs.
  • Able to sit and/or stand for long periods of time.
  • Ability to maintain composure in character suits, including heat and humidity for periods of 60 minutes.
  • Ability to dance and perform in hot, humid, and outdoor environments for periods up to 60 minutes.

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