Chief Technology Officer of Infrastructure and Operations

1 week ago

Seattle, Washington, United States CLevelCrossing Full time
Lead Technical Strategist for Live Operations

At CLevelCrossing, we are seeking a seasoned technology executive to fill the role of Sr. Vice President of Technology, Infrastructure, and Operations.

About This Opportunity:

We require a strong technical leader with extensive experience in managing large-scale services in private and public cloud environments.

The ideal candidate will have a proven track record of driving organizational transformation, scaling teams, and implementing automation processes to achieve high-quality outcomes more quickly.

Responsibilities:

  • Oversee a team of engineers, managers, contractors, and vendor contacts in a remote workforce distributed across the globe.
  • Owning and executing the technical strategy to achieve '5 Nines' availability for our infrastructure, core services, and developer tooling.
  • Partner with application owners to ensure they understand their responsibilities in achieving '5 Nines' availability.
  • Define and drive strategies to enable service owners and teams to gauge and act on service health metrics based on increasing traffic.
  • Scale teams through increased investment in systems and automations that enable smart people to achieve great outcomes with minimal effort.
  • Drive transparency and improvement activities through blameless postmortems and iterative programs focused on reducing human involvement in live operations.
  • Manage multiple high-profile program work streams spanning infrastructure and product engineering teams.
  • Identify trends and promote solutions across product areas by influencing software architecture best practices.
  • Use a Product Management mindset to engage with customers and stakeholders, presenting and driving alignment around vision and creating a clear long-range roadmap.
  • Establish standards around patterns, frameworks, technologies, and processes to promote a consistent approach across services.
  • Serve as a role model for LivePerson values of Trust, Customer Success, Innovation, and Equality.

Requirements:

  • Bachelor's degree in Computer Science or a related field, or equivalent training or work experience.
  • 18 years of experience running enterprise-scale services in private and public cloud environments.
  • Experience managing live operations for private cloud networks, databases, compute infrastructure, and runtime tooling.
  • Experience in capacity forecasting & capacity management in both private and public clouds.
  • Experience maturing how engineering organizations manage reactive tech incidents.

Preferred Qualifications:

  • Experience driving large-scale organizational transformation.
  • Experience supporting a microservice environment in both private and public clouds.
  • Ability to collaborate across multiple teams and drive success through influence.
  • Ability to arbitrate technical discussions and make challenging calls.
  • Experience managing indirectly through other managers.
  • Experience managing external partners and sensitive customer-facing communication.
  • Experience in hiring, training, and retaining talented individuals.
  • Proven ability to work in a fully remote environment.
  • Relevant certifications (e.g AWS Certification, Google Cloud Platform Certification).
  • Solid understanding of the Google SRE operational model and Service Ownership requirement definition.
  • Experience evaluating architectures that scale with volume and are fault-tolerant.

Earnings Estimate: $250,000 - $350,000 per year.

Note: All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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