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Housing Support Case Manager
2 months ago
Significant incentives available for new hires.
Position Summary:
This role is funded through grants. The Housing Support Case Manager plays a crucial role in delivering extensive case management services aimed at assisting individuals facing chronic homelessness as they transition to stable living conditions. This position emphasizes collaboration with outreach teams, landlord relations, and maintenance services to support clients in temporary living situations and provide ongoing assistance for a full year post-housing.
Key Responsibilities:
Case Management and Client Support:
1. Oversee a caseload of up to 20 households dealing with chronic homelessness, offering comprehensive support and guidance during their transition to stable housing.
2. Work in conjunction with outreach, landlord engagement, and maintenance teams to aid individuals in temporary accommodations and ensure successful housing placements.
3. Assist clients in completing necessary housing applications and documentation promptly to facilitate the housing process.
4. Advocate for clients' rights and preferences, ensuring their dignity and individuality are respected throughout the management process.
5. Coordinate with housing providers and support services to ensure smooth transitions for clients moving into new homes.
6. Conduct detailed assessments of clients' needs and goals to create personalized service plans tailored to their unique situations.
7. Provide one year of weekly, in-person case management services in clients' residences, addressing various responsibilities such as assessments, housing stabilization planning, budgeting, and connecting clients to healthcare services.
8. Regularly monitor clients' progress towards housing stability, adjusting service plans as necessary to support their ongoing success.
9. Assist clients in building support networks that promote independence and self-sufficiency, linking them with community resources and social networks.
10. Educate clients on relevant topics such as community safety and healthy relationships to promote informed decision-making.
11. Provide transportation for clients as needed to ensure access to essential services and appointments.
Documentation and Reporting:
1. Ensure timely and accurate entries into the Homeless Management Information System (HMIS).
2. Maintain thorough and current case documentation, detailing all interactions with clients in the HMIS.
3. Adhere to the latest Coordinated Entry Policies and Continuum of Care (CoC) Standards of Care.
Collaboration and Community Engagement:
1. Partner with other service providers and community organizations to enhance clients' access to resources.
2. Act as a liaison for Coordinated Entry staff and behavioral health partners, ensuring effective communication and service coordination.
3. Participate in community meetings to share updates and collaborate on strategies to support individuals experiencing homelessness.
4. Engage actively in community efforts to address homelessness.
5. Maintain a compassionate and culturally sensitive approach in all client interactions.
Qualifications:
- Experience working with individuals facing chronic homelessness, including outreach and case management.
- Knowledge of community resources for mental health, employment, and healthcare.
- Strong communication skills to build rapport with clients and collaborate with stakeholders.
- Ability to work independently and manage documentation effectively.
- Commitment to confidentiality and ethical standards.
- Proficient in using computers and data management systems.
- Ability to assess client needs and provide empathetic support.
- Excellent organizational skills for managing caseloads and administrative tasks.
- Reliable transportation and valid driver's license required.
- Ability to pass background checks.
- Passion for making a positive impact on the lives of individuals experiencing homelessness.
Working Conditions:
- Flexible hours may be required to meet client needs.
- Frequent travel within the community for client engagement and housing events.
- Interaction with diverse populations and individuals with complex needs.
- Ability to work independently in various environments.
Grant-Funded Position Disclaimer:
This position is supported by grant funding, and continued employment is contingent upon the availability of funds. Employment is at-will, meaning either the employer or employee can terminate the relationship at any time.
Job Type: Full-time
Pay: Competitive hourly rate
Benefits include:
- 401(k) with matching
- Health, dental, and vision insurance
- Life insurance
- Paid time off
Schedule: Full-time hours
Experience: Minimum one year in a related field required.
License/Certification: Valid driver's license required.
Work Location: In-person position.
