Director of Operational Excellence
3 days ago
About zTrip BHM:
We are a dynamic transportation company based in Birmingham, AL, dedicated to revolutionizing the taxi industry. We are seeking an exceptional Vice President of Operations to lead our team and drive success.
What We Offer:
A competitive estimated salary of $120,000 per year, plus benefits including health, dental, vision, and life insurance, unlimited paid time off (PTO), 401(k) with up to 3% company match, and holiday pay.
Key Responsibilities:
- Establish strong relationships with customers through proactive engagement and outreach initiatives.
- Lead the recruitment, training, and development of staff and independent contractor drivers using a comprehensive hiring and retention program.
- Foster effective communication and collaboration with location staff and support teams.
- Oversee the vehicle maintenance plan to ensure fleet readiness meets service demands.
- Manage safety and training programs to ensure compliance with company policies, contractual obligations, and regulatory requirements.
- Regularly interact with clients to ensure their expectations are consistently met or exceeded.
- Conduct periodic audits of department performance to ensure continuous improvement.
- Monitor and analyze key operational metrics daily, weekly, and monthly to ensure goals are being achieved.
- Manage location metrics, identify potential issues, and create action plans to meet financial, safety, and operational targets.
- Ensure strict adherence to company policies and procedures.
- Participate in labor and employee relations activities within the location.
- Provide valuable insights and information to assist with contract renewals.
- Lead the development and presentation of the location's annual budget.
Required Experience & Qualifications:
- 5-10 years of experience in operations management with leadership responsibilities, including P&L oversight.
Other Key Qualifications:
- Strong interpersonal skills.
- Commitment to team development and success.
- Collaborative leadership approach.
- Proven success in achieving operational goals.
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