Cloud Infrastructure Systems Engineer

2 weeks ago

San Diego, California, United States ServiceNow Full time
Job Description

This position reports to the Director, Systems Engineering Cloud Advancement Team at ServiceNow.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We are looking for a skilled Systems Engineer who can help craft the technology and processes needed to sustain ServiceNow's growth while gaining valuable experience in modern systems and software development.

This role is available in our Kirkland, Washington, San Diego, California offices, or applicable remote locations.

Key Responsibilities
  • Support, develop, and maintain software-defined declarative infrastructure at scale.
  • Support build systems, web services, and automation tools that are thoroughly specified, documented, and testable.
  • Support, review, build orchestration workflows by leveraging features of the ServiceNow platform.
  • Research and implement new open-source and commercial tools, technologies, and methodologies.
  • Collaborate with peer teams who have built world-class networking and orchestration solutions.
Qualifications
  • 6+ years of relevant experience.
  • Ability to figure things out and investigate and discover on your own.
  • Comfortable building and maintaining Linux-based systems through automated tooling such as Terraform, Puppet, Ansible, PowerShell, etc.
  • Comfortable with virtualization using both public and private cloud infrastructure technologies such as Microsoft Azure, Amazon EC2, Google Cloud, etc.
  • Designing, authoring, testing, and debugging code in a popular systems language such as Python, Go, Java, or Ruby.
  • Working understanding of related infrastructure concepts such as IP networking, block, and file storage, load-balancers, etc.
  • Working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc.
  • Excellent oral and written communication skills.
  • Experience working with Agile software development methodologies.
  • Integrity, honesty, and ability to uphold ServiceNow's values.
Preferred Qualifications
  • Full-time software development experience.
  • Public cloud experience running production services at scale.
  • Public cloud experience with on-prem to Hybrid or full Public Cloud native migrations.
  • Extensive experience with performance monitoring, performance troubleshooting, and performance reporting of Public Cloud services & infrastructure.
  • Public cloud performance bottleneck troubleshooting, debug experience with control plane issues related to the performance of services or infrastructure running in the Public Cloud.
  • Relevant Azure, AWS or GCP certifications.
  • Deep experience with Terraform.
Compensation and Benefits

We offer a competitive compensation package, including a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits.

Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

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