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Guest Advocate
2 months ago
Target is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, fuel growth opportunities, and succeed as one Target team.
Job SummaryWe are seeking a Guest Advocate to join our team, responsible for delivering exceptional guest service, resolving guest concerns, and promoting Target's services and offerings. As a Guest Advocate, you will be the face of Target, providing a welcoming experience for our guests and ensuring their satisfaction.
Key Responsibilities- Deliver exceptional guest service, responding to guest inquiries and resolving issues in a timely and professional manner.
- Provide a welcoming experience for guests, engaging with them to understand their needs and preferences.
- Be knowledgeable about Target's services and offerings, promoting them to guests and assisting with enrollment and activation.
- Work efficiently to minimize guest wait time, maintaining a clean and organized work area.
- Partner with leaders to de-escalate negative situations and recover the guest shopping experience.
- Support guest services such as Order Pick Up, Drive Up, and Registry, maintaining a compliance culture while executing duties.
- Excellent communication and interpersonal skills, with the ability to engage with guests and team members.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Knowledge of Target's services and offerings, with the ability to promote and educate guests.
- Ability to work independently and as part of a team, with a focus on delivering exceptional guest service.
- Flexibility to work a variety of shifts, including nights, weekends, and holidays.
Target offers a competitive benefits package, including financial and education benefits, as well as opportunities for growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.