Retail Operations Manager

6 days ago


Cincinnati, Ohio, United States Follett Full time

Company Overview

Follett is a leading provider of education technology, services, and print and digital content. With over 80,000 schools across the United States, we take pride in supporting a lifetime of learning and education.

Job Summary

We are seeking an experienced Retail Operations Manager to support our store operations. As a key member of our team, you will be responsible for driving sales growth while delivering exceptional customer service.

Key Responsibilities

  • Sales Team Supervision: Oversee the work activities of sales team members, including scheduling, training, and ensuring adherence to company policies and procedures.
  • Store Operations: Perform onboarding procedures for new hires, receive and verify orders, and operate cash registers.
  • Customer Service: Greet customers, answer phones, provide information, direct callers, and resolve escalated issues.
  • Maintenance: Maintain a clean and organized store environment, including stock shelves, take inventory, and perform general cleaning tasks.
  • Keyholder: Open and close the store, handle deposits, count cash drawers, and balance accounts.

Requirements

  • A minimum of 0-5 years of retail or bookstore experience preferred.
  • Prior supervisory experience preferred.
  • General computer skills required.

Benefits

  • Medical, dental, and vision insurance.
  • Voluntary insurance plans available.
  • 401k plan with 100% company match (up to 4%).
  • 80 hours vacation + sick days.
  • 10 paid company holidays.
  • Quarterly bonus plan.

About Follett

Follett is an equal opportunity employer. We value diversity and inclusion and welcome candidates from all backgrounds. Estimated salary: $17-$19 per hour.



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