Clinical Laboratory Operations Manager

4 weeks ago

Milwaukee, Wisconsin, United States LabCorp Full time

Job Summary:

LabCorp is seeking a Clinical Laboratory Operations Manager to oversee the daily operational activities of the core lab, ensuring technical and non-technical operations run smoothly. This role involves managing staffing, monitoring production schedules, and adjusting as needed to meet corporate service metrics.

Key Responsibilities:

  • Direct the daily operational activities of the core lab, including technical and non-technical operations.
  • Effectively manage the staffing of the department and monitor the production schedule to ensure adequate coverage and proper use of overtime.
  • Directly supervise, train, and mentor laboratory supervisors and have ownership and responsibility for all departmental staff.
  • Ensure the diagnostics laboratory provides market-leading service levels, meeting the needs of clients and corporate service metrics established for TAT.
  • Resolve client inquiries and operational issues in a timely manner by consulting with the Medical Director, Technical Director, QA, other laboratory managers, discipline directors, laboratory directors, or corporate operations.
  • Ensure laboratory compliance with corporate, state, and federal regulatory requirements related to personnel safety and quality of laboratory testing as well as professional conduct.
  • Assist with developing and implementing laboratory procedures and installing equipment and methods.
  • Manage staff, including recruiting and hiring qualified and enthusiastic employees, performance management, training, and development.
  • Ensure effective communication with leadership, clients, sales, corporate operations, direct reports, and all departmental staff.
  • Conduct departmental meetings and ensure appropriate departmental communication.
  • Investigate deviations from established procedures to ensure effective corrective action.
  • Maintain technical knowledge in the assigned department(s) for the laboratory testing.
  • Maintain a clean and safe work environment.

Requirements:

  • Bachelor's degree in a Chemical or Biological science, Clinical Laboratory Science, Medical Technology, or meet local regulatory (CLIA & State) requirements.
  • Minimum 5 years of experience as a Technologist in a clinical diagnostics laboratory.
  • Prior supervisor experience managing several direct reports.
  • Previous experience managing people leaders is a plus.
  • ASCP certification is required.
  • Experience in a high-volume clinical laboratory environment is preferred.
  • Strong working knowledge of CLIA, CAP, and relevant state regulations.
  • Understanding of laboratory operations as well as policies and procedures.
  • Proven success in training and developing both technical and non-technical employees.
  • Ability to problem-solve and provide solutions under minimal supervision.
  • Proficient with Laboratory Information Systems and Microsoft Office.
  • Strong communication skills, both written and verbal.
  • High level of attention to detail with strong organizational skills.
  • Comfortability making decisions in a changing environment.
  • Ability to handle the physical requirements of the position.

Equal Opportunity Employer:

LabCorp is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based on race, religion, color, national origin, gender, family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

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