Dining Room Ambassador

4 weeks ago


Miami FL USA, United States Graziano's Group Full time
Job Summary

Graziano's Group is seeking a skilled Host/Hostess to provide exceptional customer service and ensure a seamless dining experience for our guests.

Key Responsibilities
  • Greet guests and escort them to their tables or designated areas.
  • Provide menus and ensure guests have a pleasant dining experience.
  • Assign patrons to tables based on their preferences and the rotation to ensure servers receive a balanced workload.
  • Engage with guests to ensure satisfaction with food and service, respond to complaints, and make conversation.
  • Answer phone calls and respond to inquiries or transfer calls as needed.
  • Take and prepare to-go orders.
  • Operate cash registers to accept payments for food and beverages.
  • Maintain communication with kitchen staff, management, serving staff, and customers to ensure dining details are handled properly and customers' concerns are addressed.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Supervise and coordinate activities of dining room staff to ensure prompt and courteous service.
  • Receive and record patrons' dining reservations.
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
  • Plan parties or other special events and services.
  • Collaborate with coworkers to improve workflow and customer service.
  • Perform other related duties as assigned.
Requirements
  • Excellent interpersonal and customer service skills.
  • Well-organized with ability to take and place food and beverage orders accurately.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.
  • Ability to operate point-of-sale systems.
Preferred Qualifications
  • Previous experience as a host/hostess.
  • Must successfully complete Graziano's Group training course.
Physical Requirements
  • Prolonged periods of standing and walking.
  • Must be available to work evenings, weekends, and holidays.


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