Wireless Support Specialist

3 weeks ago


Modesto, California, United States Nexus Executive Group Full time
About Nexus Executive Group

Nexus Executive Group is a pioneering provider of government-funded wireless services, serving the local Stockton area.


Job Summary

As a Government-Funded Customer Service Representative, you will be responsible for delivering exceptional customer experiences and driving business growth. You will work closely with our team to achieve goals and objectives, while maintaining a positive and supportive work environment.

Key Accountabilities:
  • Provide outstanding customer service to community members, resolving issues and answering questions in a timely and professional manner.
  • Develop a deep understanding of the TruConnect program and effectively communicate its benefits and features to participants.
  • Leverage our systems to enroll participants in the Federal Lifeline Program and upsell relevant accessories, driving revenue growth.
  • Maintain accurate records of program participants and daily interactions with community members, ensuring data integrity.
  • Collaborate with the team to achieve business objectives, fostering a culture of teamwork and innovation.
About Our Ideal Candidate

We are seeking highly motivated and driven individuals who possess excellent communication skills and a passion for delivering exceptional customer service. If you have experience in customer-facing roles, a strong work ethic, and a desire to grow with our organization, we encourage you to apply.

Minimum Requirements
  • A minimum of GED/high school equivalent or equivalent education/experience.
  • Experience in customer service, sales, or related fields.
  • An intense drive and desire for success, with a strong focus on achieving results.
  • The ability to build relationships with diverse groups of people and communicate effectively in a fast-paced environment.
  • A high level of integrity, honesty, and transparency, with a commitment to upholding the highest standards of professionalism.
  • A competitive nature and willingness to continuously improve performance and exceed expectations.
Our Benefits Package

We offer a comprehensive benefits package, including unlimited training and leadership development opportunities, to help you achieve your career goals and grow with our organization.

Estimated Annual Salary Range

$55,000 - $65,000, based on experience and qualifications.


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