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Client Relations Account Executive

2 months ago

Youngstown, Ohio, United States Mid-State Sales Inc Full time

Benefits:
401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

SUMMARY:

The Client Relations Account Executive serves as the main liaison within our organization, engaging with clients and potential clients in the daily operations of our business.

This role primarily involves managing phone communications, providing quotes, and processing orders from the office.

Additionally, this position may require travel to manage specific accounts and serve as the primary contact for Vendor Managed Inventory services.


QUALIFICATION REQUIREMENTS:
To excel in this role, candidates must effectively fulfill each essential duty. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

LANGUAGE SKILLS:
Proficiency in speaking, reading, and writing English, with the ability to communicate clearly and effectively with others.

MATHEMATICAL SKILLS:

Ability to perform basic arithmetic operations, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals. Capability to calculate rates, ratios, and percentages.



REASONING ABILITY:
Ability to apply common sense to follow detailed written or oral instructions. Competence in addressing problems involving concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands outlined here are representative of those required for successful performance of essential job functions.

Reasonable accommodations may be made for individuals with disabilities to perform essential functions. Must be capable of lifting 50 lbs. regularly.


While performing job duties, the employee is frequently required to sit, stand, and use hands to manipulate objects, tools, or controls; reach with hands and arms; and communicate verbally.

Occasional walking throughout the facility is also required.

COMPUTER SKILLS:
Proficiency in mid-level computer skills, including data entry via keyboard and/or mouse usage. Basic knowledge of Microsoft Excel and Word is essential.

WORK ENVIRONMENT:

The characteristics of the work environment described here are representative of those encountered while performing essential job functions.

Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

The employee will work in a smoke-free office environment, which is climate-controlled. The noise level in this setting is typically low.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Other duties may be assigned.

Provide detailed information about our products and services to clients and prospects as needed. Follow up with literature or direct them to our website as required.

Prepare pricing and delivery quotes as requested by clients, prospects, or sales representatives, adhering to our QIS procedures. Enter quotes into our computer system. Recommend or up-sell our products or services whenever appropriate.

Receive client orders via computer, fax, or phone and enter them into our system.

Expedite orders as requested by clients or internal reports to ensure timely delivery of all orders.

Address client issues and resolve them by communicating with the relevant internal departments, managers, or supervisors.

Coordinate with outside sales representatives regarding any significant matters with their clients, whether positive or negative.

Initiate Material Return Authorizations from clients and communicate with the appropriate personnel or departments.


Conduct weekly visits to clients to strengthen relationships and perform VMI functions, including delivering orders, organizing stock, and processing new orders.

Assist with counter sales when in the office, which includes greeting clients, assisting them in locating products, and completing transactions.

Maintain and promote excellent client relations at all times.

Measurable activities:
CSV / Client Returns

Client Feedback

Sales per line item by taker number.

Number of line items entered by taker.

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