Supervisor Region Operations
15 hours ago
Lumen is a leading provider of communication and technology services. We connect people, data, and applications, enabling businesses to grow and thrive. Our team is committed to delivering exceptional service and innovative solutions.
The RoleWe are seeking a highly skilled and experienced Regional Operations Supervisor to join our team. As a Regional Operations Supervisor, you will be responsible for managing a team of technicians and ensuring the delivery of high-quality services to our customers. You will work closely with our customers to understand their needs and develop solutions that meet their requirements.
Main Responsibilities- Manage a team of technicians to ensure the delivery of high-quality services to customers.
- Develop and implement strategies to improve customer satisfaction and retention.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Provide training and coaching to technicians to ensure they have the skills and knowledge needed to deliver exceptional service.
- Monitor and analyze performance metrics to identify areas for improvement.
- Minimum 4+ years of experience in a technical operations role.
- Proven track record of delivering high-quality services and improving customer satisfaction.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
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