Music Experience Specialist
3 weeks ago
At Splice, we're looking for a highly skilled Music Experience Specialist to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional support to our users, helping them achieve their creative goals.
Responsibilities:
- Work closely with our Product Specialist and Customer Experience Manager to handle a diverse range of inquiries from our users.
- Engage with our customers via email, real-time chat, and our knowledge base to provide timely and effective support.
- Report technical bugs to our product and engineering teams to ensure seamless user experience.
- Identify problems and friction points for our users and collaborate with the team to develop solutions.
- Draw on your understanding of music creation to help our users overcome challenges and achieve their creative goals.
Candidate Profile:
- Passionate about creating music and committed to helping others achieve their creative goals.
- Prior customer service experience, with a focus on providing exceptional support to users.
- Compassionate and empathetic towards fellow musicians, with excellent written and verbal communication skills.
- A team player who is energized by working with others and motivated to deliver high-quality results.
Bonus:
- Familiarity with Splice's platform and a passion for music creation.
Equal Opportunity Employer:
Splice is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
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