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Customer Support Specialist

2 months ago

WilkesBarre, United States TEKsystems Full time
Job Overview

Position Summary:

The Customer Support Specialist will be tasked with a variety of responsibilities, including:

Upholding exceptional service standards by delivering prompt assistance and achieving resolution on the first contact.

Demonstrating reliability and the ability to juggle multiple systems and responsibilities, such as documentation, responding to inquiries, and following up on outstanding issues.

Emphasizing a collaborative team atmosphere to foster a positive culture focused on customer service and organizational growth.

The majority of inquiries will originate from existing clients seeking clarification regarding their policies, which may include:

  • Requested modifications or updates to their accounts
  • Enhancing current client relationships
  • Addressing cancellation requests
  • Establishing automatic payment setups
  • Timely logging of all incoming leads

Required Skills:

Proficient in customer service, property and casualty insurance, workers' compensation, commercial insurance, auto insurance, insurance sales, and fiduciary responsibilities.

Preferred Qualifications:

Prior experience in any of the following insurance sectors is highly advantageous: professional liability, small business, workers' compensation, general liability, business owners policies (BOP), commercial auto, or umbrella insurance.

About TEKsystems:

We are partners in transformation, assisting clients in activating innovative ideas and solutions to seize new opportunities. Our team of 80,000 collaborates with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we engage with forward-thinking leaders to drive meaningful change. This is the essence of true partnership. TEKsystems is part of the Allegis Group.

TEKsystems is an equal opportunity employer and welcomes all applications without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.