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Field Service Engineer I

2 months ago

Leesburg, Virginia, United States Ziehm Orthoscan Full time
Job Summary

Ziehm Orthoscan Inc., a leading medical device manufacturer, is seeking a highly motivated and career-oriented professional to join our team as a full-time Field Service Engineer I in the Americas Region.

Why Work for Ziehm Orthoscan?

At Ziehm Orthoscan, we pride ourselves on building a product that improves people's lives and fostering a culture of innovation, collaboration, and growth. Our company's success depends on every employee's contribution, and we strive to create a work environment that is both challenging and rewarding.

What We Offer
  • The opportunity to work on meaningful projects that make a tangible impact
  • A unique culture that encourages creativity, collaboration, and professional growth
  • Competitive compensation and benefits package, including a 401(k) plan with employer match
  • Generous paid time off and vacation time plan
  • Opportunities for professional development and training
Job Responsibilities

The Field Service Engineer I will be responsible for installing, servicing, maintaining, and modifying medical imaging equipment at customer sites. This role requires strong technical skills, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:
  • Identify, analyze, and execute required service orders, including repairs, planned maintenance, and installations
  • Provide consistent on-going support to customers through technical phone support, product installation, and service support
  • Provide product feedback on any issues/trends observed in the field and assist in developing solutions
  • Responsible for reporting any observed deviations from established product quality standards and specifications to the Regional Service Manager
  • Responsible for actively maintaining all necessary paperwork, emails, vendor credentialing, training, tools, supplies, parts, etc.
Requirements
  • Bachelor's Degree in Biomedical, Electronics, or related technical field (or equivalent military/government training)
  • Minimum 2 years' experience as a Field Service Engineer with medical digital imaging systems and general fluoroscopy equipment
  • Advanced knowledge of digital and analog circuitry, medical digital imaging systems, and general fluoroscopy
  • General computer knowledge to include DOS, Microsoft Windows, Unix or Linux
Working Conditions

The majority of the work is performed off-site at a customer's facility. Must be willing to work overtime as necessary. Must maintain a clean driving record, valid driver's license, and meet company insurability guidelines. May require PPE and periodic exposure to low dose radiation.